Nurse Manager, Ambulatory Quality / Clinical Operations

Job Description

Job Description

JOB SUMMARY : Leads and directs all nursing and quality management activities of the ambulatory network of sites, Joint Commission compliance, performance improvement, and infection control. Develops strategic plans and policies for improved quality throughout the ambulatory network. Works with and supervises nursing staff to ensure compliance. Works with senior management to ensure compliance with regulatory agencies. Works closely with the senior clinical and administrative teams to improve overall quality of care and service through continuous performance improvement. Oversees the nursing aspect of ambulatory operations, including trainings, evaluation and competencies. Creates a collaborative and efficient work environment with attention to quality standards and policies.

DUTIES AND RESPONSIBILITIES:

• Collaborates with Senior Administration, Site Administrators, Director of Innovation, nursing staff and other members of the care team to continuously improve service delivery and quality of care.
• Works with Senior Directors and Nurse Managers to provide processes for transition of patient across the system.
• Facilitates the strategic mission and development of The Brooklyn Hospital Center ambulatory services.
• Acts as a role model for effective leadership driving positive ‘can-do’ culture and actively promotion respect, openness, participation and team work.
• Oversees nursing and ancillary staff, including trainings, evaluations and competencies.
• Supports the Vice President in the discharge of responsibilities and ensures that all quality activity, finance and service objectives are met.
• In collaboration with the Director of Innovation, leads the team in all HEDIS, DSRIP, and PCMH initiatives.
• Exhibits highly visible and inspiring leadership, championing a professional and open culture that empowers staff to consistently deliver quality care.
• Serves as a role model for the behaviors and high professional standards expected at The Brooklyn Hospital Center.
• Champion the need for continuous improvement and excellence.
• Challenges conventional approaches demonstrating a commitment to creating a learning organization to deliver continuous improvement.
• Ensures effective systems and processes are in place to comply with regulatory, quality and safety standards are delivered.
• Continual review and reassessment of agency regulations, policies and procedures to ensure compliance. Recommends process change to conform to regulations
• Educates staff on process improvement changes, and creates systems to ensure compliance
• Oversight and evaluation of nursing personnel
• Collaborates with the Department of Information Technology and Electronic Medical Record teams to perform Core Measure abstraction and data analysis, prepares reports for The Joint Commission and others
• Applies knowledge of a variety of conceptual models and previous clinical experience to patient care issues in order to consider alternatives that explain or predict present or potential patient problems
• Evaluates and revises program goals, policies, procedures, standards and objectives as necessary
• Utilizes the results of audit/quality improvement and/or research activities to improve patient care and as learning experiences for staff
• Engages staff in evaluating the compliance and effectiveness of quality improvement programs
• Performs other related duties as assigned.

The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.

Company Description

The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.