Supervising Program Technician II

Job Description and Duties

Under the general direction of a Disability Insurance Program Manager II, the Supervising Program Technician II is responsible for planning, organizing and directing the work of a large unit of Program Technician (PT), PT II, and clerical/office support staff whose duties include providing general assistance to customers who contact the Field Offices for assistance. Evaluates staff performance by providing timely feedback. Acts as a coach, mentor and/or role model in support of the Department and Branch’s vision, mission, values, and goals. 

Position located at: 2555 S Elm Ave, Fresno, CA, 93706

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

Application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Supervising Program Technician II Bulletin For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A  Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters  DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

A Statement of Qualifications (SOQ) is required. The SOQ should be typed and not more than one page in length, 12-point Arial font, single spaced, and margins no less than 1 inch. Include your first and last name at the top of the page.

The SOQ is not a resume or cover letter. Applications received without an SOQ or a clear response to the specific SOQ questions will not receive further consideration and will be excluded from the hiring process. Resumes and/or cover letter do not take the place of the SOQ.

The SOQ is a narrative discussion (not a bulleted summary) in response to the following prompt. Provide an example(s) of career accomplishments or achievements you are most proud of. What would you change or do differently.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.