Installation Quality Manager

Job Description

Job Description

Description:

About PF&TCO:

Preferred Floor & Tile CO. (PF&TCO) is the fastest growing flooring company in the world. Headquartered in Charlotte, North Carolina with regional offices in Atlanta, Georgia, Florida, Nashville and Minnesota. We are looking to continue to expand into more markets. Preferred Floor and Tile offers turnkey flooring solutions, specializing in National and Regional Home Builders, Single Family Rental (SFR), and Multi-Family Property Management. A family-owned business, PF&TCO continues to understand the importance of building and maintaining quality relationships with our clients.

We are seeking candidates who are dedicated, hard-working, self-motivated, resourceful, and dependable. We want to continue to offer unique flooring solutions to keep our customers saying “Wow, Preferred is amazing!” We offer competitive compensation with endless opportunities for growth within the company. Apply today and learn more about the triple win, our 5-A's philosophy. PF&TCO is dedicated to aligning our employees personal, professional, and financial goals with helping us attain ours.

Supervisor, Installations & Estimating

The Installation Quality Manager assists in the development and growth of our installations department through proactive management of flooring and tile projects. This position is directly responsible for overseeing all ongoing jobs, open cases, pre-walks, and post walks alike. Identify areas of improvement as it relates to the installations department and work with other departments on the development and implementation of internal processes to increase quality and end product delivery to our customer.

This position is responsible for identifying and working with our installer base to develop real-life career paths with our organization. This position is an experienced problem solver with installation knowledge in carpet, LVP, hardwoods, tile on the floor and walls. Further, this candidate will need builder experience and understand the value and demonstrate leadership skills in creating and nurturing relationships.

Essential Duties and Responsibilities:

• Perform scheduled pre-walks to perform pre-con assessment of tile, hardwood, and carpet projects compared to as quoted. This includes confirming all design layout items, confirm materials needed, job readiness. Reviewing labor rates and instructions then adjusting based on confirmed info during pre-con. If different, communicating these changes via a pre-walk case to correct the quote to customer, work order, pick ticket and anything that would impact the job and delivery of a good buying experience for our customers.
• Daily management of all on-going jobs. Provide daily direction to installers. The ability to look at work orders, drawings, our internal systems including notes to gather facts and problem solve in a professional, kind, and skillful way that inspires others to want to work with you and for you. Coordinate all aspects of job including additional materials and labor needed to complete all on-going jobs including assisting in opening cases, getting change orders, job short or wrong material situations, and layout changes.
• Manage all cases with a sense of urgency while displaying strong conflict management and interpersonal skills, with a servant like attitude and leadership skills.
• Strong relationship development and nurturing skills that instills confidence in our company and your ability to manage projects large and small.
• Coordinate additional materials labor needed to complete all on-going jobs including assisting in opening cases, getting change orders, job short or wrong material situations, and layout changes.
• Work with scheduling department on all job bust, reschedule, scheduling requests including updates on installer schedules and forecasting.
• Attracting and onboarding new installers with a growth and development strategy.
• Manage all work orders within payroll deadlines and correct any payroll or reimbursement disputes with accounting department.
• Manage or escalate any personnel conflicts with installers, field supervisors, customers etc.
• Manage all internal CRM communication, Email, texts, voicemails, and phone calls in a timely manner.
• Have builder experience

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Education and/or Experience – High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management.

2. Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.

3. Mathematical Skills – Ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations.

4. Reasoning Ability – Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.

5. Computer Skills – Ability to use multiple software programs, computers, iPhones, tablets and peripheral equipment, knowledge of databases, spreadsheet, and email.

6. Communication Skills – Be able to communicate in English orally and in writing.

7. Ability to drive and maintain a driver’s license with personal car insurance. Must meet criteria to drive on company business.

8. Must be able to lift and carry a minimum of 50 lbs.

9. Must be able to perform frequent kneeling, pushing, and pulling.

10. Vision – Ability to view documents, drawings, and read handwritten documents.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; see, talk, and hear. The employee may be required to see details of objects that are less than a few feet away. Work may be conducted in a climate-controlled environment and occasionally meetings of clients, prospective clients, vendors, etc. may occur off-site that will require driving in any and all types of weather. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. May be working indoors and outdoors where there is excessive continuous noise on a job site, uneven walking surfaces, climbing stairs, or exposure to chemical odors.