City Facility Ambassador (Part-Time)

Job Summary

Under immediate supervision, provides customer service assistance and assistance to parking facility patrons. May collect parking fees from customers using handheld credit card devices and monitors parking facilities. Working conditions are primarily in an outside environment with frequent exposure to temperature variations. Exercises no supervision. This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason. Work Location Various locations in the downtown San Antonio area with parking included. Work Schedule Schedules will vary; days, nights, weekend and holiday availability required; shifts may be subject to change to accommodate department needs. The weekly hours can range from 8 to 40, with a maximum limit of 1,000 hours per calendar year.

Essential Job Functions

• Meets patrons and offers information regarding downtown events, attractions, hotels, dining, shopping, attractions, and transportation options.
• Provides customer service to patrons of parking facilities and the general public.
• Maintain an awareness of issues and events that affect the public at downtown parking facilities, such as street closures and downtown events.
• Responds to customer complaints and accidents.
• Monitors assigned parking facility and informs management of any unusual situations or incidents.
• Operates two-way communication radio.
• Prepares reports on certain daily activities.
• Occasionally collects parking fees from customers using handheld credit card devices.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of increasingly responsible customer service experience.
• Complete an annual customer service training course provided by the city.
• Earn the city's Certified Tourism Training certification.

• Ability to receive the City of San Antonio's Tourism Certification within the first six months of employment.

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of collecting payment processes within the city.
• Knowledge of basic mathematical computations.
• Skill in operating handheld credit card devices.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to work well with others, including coworkers and the general public.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain relationships with the general public.
• Ability to resolve problems.
• Ability to use and explain the proper use of parking facilities and equipment.
• Ability to perform all the physical, intellectual, and analytical requirements of the position including decision making.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is View phone number on click.appcast.io and our fax number is View phone number on click.appcast.io.