Senior Software Engineer , Infrastructure - San Francisco

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall:  At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

As an Infrastructure Engineer you'll be responsible for managing and operating our AWS Cloud Infrastructure, whilst working in deep collaboration with peers and business teams. Previous hands-on experience with AWS is a must.

Key Responsibilities:

• Deep hands-on knowledge of Cloud Infrastructure (AWS) across Compute (Containers & Serverless), Storage, Database and respective network and security concepts and a working knowledge of Infrastructure as Code solutions.
• Deep understanding of DevOps practices and tools across CI/CD, Observability, Automation within the context of delivering high quality, resilient production applications.
• Leads, with high-agency, the development of major, team-scoped, projects; drives initiatives from ideation to completion; takes responsibility for delivering outcomes.
• Proactively communicates within and outside the team and collaborates effectively cross-functionally; escalates and removes blockers. Participates in team activities as support rotations, TDD discussions, etc.
• Mentors and provides guidance to junior engineers
• Has good product knowledge of Cloud Infrastructure; proactively fills the gaps and clarifies requirements and suggests improvements based on product knowledge and technical insights.
• Writes production-ready code, finding appropriate solutions for complex challenges; leads software design discussions; Participates in code-reviews and provides constructive feedback
• Writes good-quality documentation in order to solicit and receive the best feedback on proposals.
• Ensures that the code delivered is fully tested, including edge cases, creating & maintaining excellent coverage through automated testing. Drives the performance and quality within their scope
• Implements and maintains high-quality logging, monitoring, alerting, and instrumentation. Participates in troubleshooting & resolving incidents, leads the incident management process
• Demonstrates a strong understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset  
• Promotes engineering best practices across team’s scope.
• Actively pursues improving engineering skills, including but not limited to problem solving, writing readable/testable/efficient code, mastering technology in our stack, and anticipating scaling issues.
• Be highly productive - have a reputation for getting things done quickly and efficiently.
• Requires very little oversight from team leads or managers
• Be able to communicate well with all engineers regardless of seniority
• Interviews prospective candidates and provides thoughtful evaluations and feedback

Qualifications:

• 5+ years of experience operating AWS Infrastructure
• Monitoring & Observability with Datadog
• CI/CD: Gitlab, ArgoCD
• IaC: Terraform, Cloudformation (SAM)
• AWS datastores : RDS Aurora MySQL & PostgreSQL, DynamoDB, Neptune, S3, Redshift
• Containerization: Docker and K8S

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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