Member Engagement Specialist

Overview The Member Services Sales Coordinator is responsible for the promotion and sales of memberships and programs to current and potential members. The role develops relationships with prospective members, current members, and community groups to grow membership revenue. The coordinator is expected to be knowledgeable about the center and its programs/services, deliver excellent customer service, exemplify professionalism, and uphold the center's values and mission. Responsibilities Achieve individual and team goals through agency sales practices including tour scheduling, executing sales, relationship building, and outreach/retention. Consistently offer the highest level of customer service to create long-lasting relationships in a welcoming environment. Determine the needs of prospective and current members through a consultative sales approach and relationship building. Resolve member issues in an empathetic manner. Provide information to prospective members in person, by phone, and by email regarding facilities and programs. Process membership applications, including payments, accurately and in a timely manner. Reach out to members to renew their membership. Adhere to the new member onboarding processes. Lead facility tours. Utilize a lead generation system for tracking prospective members. Respond to all inquiries in a timely (within 24 business hours), professional, and courteous manner across telephone, email, and in-person channels. Demonstrate awareness of the importance of membership sales by engaging in conversations with members and guests to retain and increase membership loyalty. Maintain accurate and up-to-date information in the CRM database. Coordinate and/or assist in and participate in member, guest, and center events, promotions, and special projects as necessary. Maintain a high level of self-motivation to achieve personal goals. Represent the center in a positive and professional manner, aligning with the center\'s mission and values. Attend department meetings and trainings as necessary or required. Act in a leadership role when key staff are absent from the facility. Assist Welcome Center Desk coverage as necessary. Perform other duties as necessary or assigned. Minimum Qualifications Associate or Bachelor\'s degree preferred Previous consultative sales experience in a membership-driven organization Background in a hospitality and/or retail environment Outstanding communicator, connector, and relationship developer; possess exceptional interpersonal skills A positive, warm, friendly, and flexible attitude Proficient with CRM platforms, Microsoft Office Suite, digital communication tools, and cloud-based systems; Salesforce experience preferred Comfortable learning and adapting to new technology platforms, software systems, and member engagement tools in a fast-paced environment Schedule & Availability This role includes required participation in an on-call rotation every three weeks. During assigned on-call periods, the employee must be available to respond to urgent operational, facility, or member-related matters as needed outside of standard working hours. #J-18808-Ljbffr