Electronic Payments Specialist

Job DescriptionJob DescriptionElectronic Payments Specialist Opportunity at Stanford Federal Credit Union!We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!The Electronic Payments Specialist is responsible for ensuring timely processing of electronic payment transactions, including ACH, wire transfers, mobile deposits, checks and other electronic payment methods*Please note this position is hybrid on site in Palo Alto, CA*Who YOU are: Three to five years of financial services experience or a combination of education and experience. Knowledge of regulatory requirements and compliance standards in the financial services industry.Strong communication and interpersonal skills, with the ability to collaborate effectively within a team and support or backup other department staff as necessary.Effective time management skills with the ability to prioritize tasks and meet deadlines.

What YOU’LL do:Process and monitor electronic payment transactions, including ACH, wire transfers, mobile deposits, checks, Zelle, and other electronic payment methods, ensuring accuracy, timeliness, and compliance with regulatory requirements.Investigate and resolve any discrepancies or issues related to electronic payment transactions, working closely with internal departments and external vendors to ensure prompt resolution. Address member inquiries and provide exceptional customer service regarding payment-related matters.Collaborate with external payment processors, networks, and other vendors to ensure smooth processing of electronic paymentsAssist accounting and other departments with regular reconciliation of electronic payment transactions, ensuring accuracy and completeness. Resolve any outages or discrepancies in a timely manner.Support internal and external audits of the department, including document provisioning and researchSome of our benefits for YOU:100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependentsEmployer 401(k) matching up to 5% plus additional annual discretionary contributionsEducation reimbursement up to $5,200/yearEmployee recognition program with cash incentivesCommuter Toll Benefit $100-$200/month (based on position)Wellness Benefits up to $1,200 per yearPaid Sick Time accrues at two weeks per yearPaid Vacation Time accrues at three weeks per yearPaid Federal banking holidays (approximately 11 per year)Ongoing training and education, seminars, and conferencesLoan rate discounts on some products (vehicle, mortgage and HELOC loans)Waived fees and deposit bonuses on Stanford FCU accountsFlex health/transit plan availabilityEmployee Assistance Program with free benefits like counseling, help finding legal assistance and day care resourcesIf you are ready for this awesome opportunity (or know somebody who is) please contact us today!Stanford Federal Credit Union providescompetitivepay ranges based on factors such as (but not limited to) the scope and responsibilities,qualificationsneeded for the position andexternal market pay for comparablepositions.Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.