Cocktail Server - VIP & Music Hall House of Blues Houston

Server

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP's to instill appreciation for their membership and patronage

Impeccable knowledge regarding the steps of service for up-scale dining

Expert confidence in both bottle and wine service skills

The ability to up-sell and offer food and beverage suggestions to guests

Extensive aptitude of culinary terms, methods, and up-scale cuisine

Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise

Ability to understand and execute flawlessly the standards and procedures of Bottle Service.

Articulate vocabulary with the ability to adapt and socialize with current audience

Exemplary and professional grooming standards

Cash handling experience and Point of Sales System experience

Strong working knowledge of all beverages

Ability to deal with intoxicated guests in a positive and safety minded manner

Ability to anticipate and respond to guests needs

Suggestively sell beverages and menu items; take orders

Answer guest questions, make recommendations, up-sell liquors

Communicate drink orders to bar through Point of Sales system

Deliver drinks, maneuvering trays through large crowds

Maintain line of sight/atmosphere control by circulating through your work area throughout shift

Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.

Keep tables clean/wiped

Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques

Maintain House of Blues safety and sanitation standards

Follow housekeeping standards per HOB policy

Keep current on all standard operating procedures

Request identification from any guest who appears to be under 30 years of age

Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies

Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager

Receive payment and process cash, credit card or Travelers check transactions according to HOB policy

Ensure that comp and void checks are processed according to HOB policy

Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift

Required:

(State or County Licensee or Certification Requirement )/ Responsible Alcohol Awareness Training Certification or Equivalent

Must have a minimum of 2 years experience serving in a up-scale dining and night life venue

Working knowledge of high-end restaurant operations and safe, responsible alcohol service

Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs

High School Diploma or equivalent

Must have a flexible schedule

Must be able to adhere to Dress and Appearance Guidelines

Flexible schedule and ability to work late hours

Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems

Ability to deal with intoxicated guests in a positive and safety minded manner

2 years bottle service experience

3 years work experience interacting with people in a positive environment

Tolerance of all cultures, music and art forms

Preferred:

Point of Sales knowledge

Interest in wines, spirits, and Mixology

Interest in Night Life

Cash handling experience

Experience recognizing valid ID's

Experience in a live music environment

Working environment is fast-paced and often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 25 lbs using proper lifting techniques

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.