Career Center Manager

Job Description: Salary: $62-65,000/year. Scope of Position Manage the overall function of customer outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. Oversee customer experience and foster human‑centered design. Provide excellent customer service to internal and external clients and give leadership and direction to program staff. Essential Functions Work with the EDSI Program Director to ensure that staff and program resources are used appropriately and that contractual goals are met. Assist the Program Director and Performance Analyst in analyzing performance reports and internal monitoring reports and making necessary improvements to ensure the organization is meeting its goals negotiated with the State. Maintain strong community awareness of Leon, Wakulla, and Gadsden counties. Travel between all Career Centers as necessary. Ensure and provide person‑first services and guidance to all customers who enter the Career Centers. Provide mentorship to staff and model positive communication techniques to resolve customer issues and barriers. Ensure staff is cross‑trained on eligibility for all programs. Demonstrate, maintain, and communicate programmatic policies and procedures. Prepare statistical monitoring and other reports pertaining to intake and assessment. Participate in staff development training. Oversee relevant data collection in Employ Florida. Facilitate functional team meetings to ensure timely dissemination of information and effective use of program resources. Assist with recruitment and outreach to market programs and CareerSource services. Seek training and information on new and innovative programs that could have a positive effect on CareerSource operations. Other opportunities as available. Education and Experience Requirements Preferred experience in business, sales, training, or management. Must have experience in a team‑oriented environment. Experience with WIOA, TANF, and SNAP services. Bachelor’s degree in business, education, human resources, liberal arts, or a related area is preferred. Ability to converse with a wide range of professionals and demonstrate a positive attitude. Florida Workforce Professional Certification TierI required (must be completed within 30 days of employment). Proficient in Microsoft Office applications. Valid driver’s license. Equal Employment Opportunity EDSI is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Educational Data Systems, Inc.