Verification Specialist
Employnet, Inc.
Verification Specialist
Mooresville, NC
Order: 250543
Core Duties
- Product Verification
- Confirm product specifications, serial numbers, warranties, and registrations are accurate.
- Validate returned or repaired items meet company standards.
- Data Accuracy & Documentation
- Review and verify customer or product data in internal systems.
- Maintain detailed records of verifications, discrepancies, and resolutions.
- Compliance & Quality Assurance
- Ensure processes align with company policies and regulatory requirements.
- Assist in audits and quality checks for products or service workflows.
- Customer & Internal Support
- Work with customer service teams to verify warranty claims or product eligibility.
- Communicate with logistics, manufacturing, or support teams to resolve inconsistencies.
- Fraud Prevention / Risk Monitoring
- Identify suspicious claims, duplicate requests, or inaccurate submissions.
- Escalate potential fraud or policy violations.
Daily Tasks
- Reviewing incoming verification requests (warranty claims, registrations, returns)
- Cross-checking product data against internal databases
- Contacting customers or vendors for missing or unclear information
- Logging verification outcomes and updating systems
- Collaborating with other departments to resolve issues
Key Skills
- Attention to detail
- Analytical thinking
- Familiarity with databases or CRM systems
- Communication skills
- Problem-solving
Typical Requirements
- High school diploma or associate/bachelor's degree (business, operations, or related field)
- Experience in data verification, customer service, or quality assurance (preferred)
- Basic technical understanding of products (especially tools/equipment)
Vacancy posted 2 days ago
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