Customer Service Representative

Job Description

Company Description Gabriel Edward Jewelers is dedicated to helping customers create the perfect engagement ring at accessible prices, supporting meaningful milestones and lifelong partnerships. In addition to engagement rings, the company designs and crafts diamond tennis bracelets, earrings, necklaces, eternity and anniversary rings, and custom jewelry. Team members work closely with clients to bring personalized jewelry visions to life while maintaining high standards of craftsmanship and service. Applicants joining the team can expect a customer-focused environment that values attention to detail, quality materials, and memorable experiences.

Role Description The Customer Service Representative is a full-time, on-site role based in Miami, FL. This position is responsible for greeting customers, answering questions about engagement rings and other jewelry, and guiding clients through product options and customization processes. Daily tasks include responding to in-store and phone inquiries in a prompt manner, managing order status updates, sending videos/photos of jewelry, providing post-sales service, assisting with in-store pickups & resizes, and being willing to learn about the overall customer fulfillment process. The role also involves processing transactions, maintaining accurate customer records, coordinating with sales and production teams, and supporting after-sales service such as repairs or adjustments.

Qualifications

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• Strong skills in customer service and customer support.
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• Skills focused on customer satisfaction and customer experience.
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• Skills relevant to working effectively as customer service representatives.
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• Excellent verbal communication and active listening skills, with the ability to explain jewelry options clearly and respectfully.
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• Ability to manage multiple customer interactions, prioritize tasks, and handle retail environments professionally.
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• Basic proficiency with point-of-sale systems and customer relationship tools; willingness to learn new processes and software.
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• Previous experience in retail, jewelry, or luxury goods is beneficial, along with a strong interest in engagement rings and fine jewelry.
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• High school diploma or equivalent required; additional training in sales or hospitality is a plus.
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