Spine Joint & Pain - Receptionist - Full Time

Spine Joint & Pain - Receptionist - Full Time Main Campus - 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America Job Description To provide clerical support in the Podiatry, Spine, Joint and Pain department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach. Working Conditions Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others are constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities include walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities. Job Responsibilities Represent MMC in a courteous and professional manner Greet guests and incoming calls in a polite, prompt, and helpful manner Take accurate messages which include all required information Process voicemails and faxes Be at your workstation on time and prepared to start the day Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently. Accurately input diagnostic testing into EMR as directed by providers Collect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessary Correctly process payments and receipts Prepare daily deposit and maintain cash bag/Phreesia balance Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients Prepare and process fee tickets, patient forms, referrals, etc. for patient appointments and any other requests indicated on the fee ticket Schedule appointments to include detailed information Send all necessary paperwork to new patients Manchester Only: Uses computer system to generate information necessary for billing. Assist answering incoming phone calls and Doctor’s line Correctly file fee tickets, stock copier, stock appointment cards, doctor cards, and other items needed daily Provide prompt, efficient, and accurate patient service Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach Complete all Healthstream assignments on time Keep your work area and the clinic clean Be knowledgeable of and adhere to all HIPAA and OSHA guidelines. Be knowledgeable of and adhere to all MMC policies and procedures. With instruction, perform other duties as required or assigned Required Skills Strong skills in communicating effectively with co-workers, providers, and patients Ability to conduct daily functions in an appropriate, professional, and compassionate manner Ability to manage/prioritize multiple tasks in an efficient and timely manner Flexibility to respond to changing demands Ability to react calmly and competently in stressful situations Effectively utilize computer systems and programs that are necessary to complete daily tasks Education/Experience Requirements High School diploma or GED Experience preferred but not required Benefits We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more. *This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. #J-18808-Ljbffr Murfreesboro Medical Clinic