IT Technician

IT Technician

This is not a remote position. Must report daily to office in Silver City, NM

Come join our team! As an IT Technician, you will provide technical support to end-users, troubleshoot hardware and software issues, and assist in maintaining the overall functionality of the organization's IT infrastructure.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in person.
• Support the organization's cybersecurity initiatives by assisting with endpoint security, vulnerability remediation, user access management, security awareness efforts, and adherence to established security policies and procedures.
• Assist users with hardware and software issues, troubleshooting problems to resolution.
• Install, configure, and maintain computer systems and peripherals.
• Assist in the setup and maintenance of local area networks (LANs).
• Troubleshoot basic network connectivity issues.
• Support users in accessing and utilizing network resources.
• Install and update software applications on user devices.
• Perform routine maintenance on computer hardware, including upgrades and repairs.
• Assist in managing inventory and tracking hardware assets.
• Maintain accurate records of support activities, hardware, and software inventory.
• Document troubleshooting procedures and solutions for future reference.
• Provide basic training to end-users on the use of hardware and software.
• Collaborate with other IT team members to resolve complex issues.

Qualifications:

• High school diploma or equivalent. Some college coursework or a degree in a relevant field is a plus.
• Basic understanding of computer hardware, operating systems, and common software applications.
• Familiarity with networking concepts is a plus.
• Strong verbal and written communication skills.
• Ability to convey technical information to non-technical users.
• Strong problem-solving skills and the ability to think critically.
• Excellent customer service skills and a positive attitude.
• Ability to work effectively in a collaborative team environment.
• Willingness to learn and adapt to new technologies and challenges.

We have an excellent benefit package.