Membership Manager

Job Description

Job Description

Benefits:

• 403(b) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Who We Are Looking For
The Leagues storied membership program is the beating heart of our mission to build a Bicycle Friendly America for everyone. From the Wright brothers to our 18,000 present-day dues-paying individuals, families, advocacy organizations, bike clubs and small businesses, our members are the coalition that comprises the League, a broad base of supporters united around our core mission. The League is looking for a creative and industrious Membership Manager to build our base of support. The Membership Manager will play a central role in advancing the national movement for safer streets and more resilient, connected communities. We are looking for a Membership Manager who is passionate about member engagement, has great customer service skills, is well organized, and is excited to invite everyday cyclists to add their voice to the national movement for better biking. The Membership Manager will oversee the full lifecycle of membership giving, from acquisition campaigns to acknowledgements to monthly renewal notices, improving our outreach and expanding the number of advocates and enthusiasts in the fold along the way. A successful candidate will have proven work experience of growing membership or general fundraising operations, proficient knowledge of Salesforce CRM and E-CRM platforms, print and email campaign management and can charismatically represent the League in-person to new audiences. Passion for bicycling and safe streets is a must.

Responsibilities
The Membership Manager will support our Director of Development and program staff with a variety of tasks and responsibilities across membership and programs, including:
Respond to basic phone and email inquiries regarding membership
Maintain accurate and up-to-date gift and contact details for members, organizations, program participants, and subscribers in the Leagues customer relationship management software, Salesforce
Help manage the annual giving cycle of League members, coordinating at least two acquisition campaigns each year, in addition to ongoing acknowledgements and monthly email and paper renewal notices.
Build and maintain our portfolio of membership benefits
Assist in bike club programming, including our popular cooperative insurance program
Create fun new membership premiums as tokens of appreciation for our dedicated members
Represent the League at a variety of in-person engagements, inviting participants to support the League and our advocacy initiatives
Provide assistance for the National Bike Summit at event and other set-up and support

Qualifications
Strong attention to detail
At least three years of leadership experience in membership or fundraising in a growing organization
Excellent customer service, written, and verbal communication skills
Experience with Microsoft Office and Google Suite. Asana and other web-based applications are a plus
Experience with Salesforce or similar CRM / ECRM software
Ability to learn new software and computer-based skills and tools
Quick and reliable research, writing, and editing skills
Ability to work independently
A creative eye for new and emerging cycling apparel and accessories
Ability to lift 50 lbs
Problem solving/analysis
Enthusiasm for the Leagues mission to create a more Bicycle Friendly America for everyone and desire to help others do this work at the local level

Reporting Relationships, Compensation, and Benefits
The Membership Manager reports to the Development Director and will work closely with program leaders and communications team members. This position is available immediately. Applications accepted until the position is filled. Target salary range: $55-70k with a competitive benefits and vacation package. Hours: Full-Time (40 hours/week) Location: The Leagues Office is located in Washington, DC (near Farragut Square) but work can be performed remotely with occasional travel to Washington, as well as periodic travel to outside events.

Application Instructions Please email a cover letter and resume to View email address on ziprecruiter.com with Membership Manager in the subject line. To create a more Bicycle Friendly America for everyone, local organizations, advocates, and members are the foundation for our success. Our job is to create tools that fuel local success, build a strong network of change-makers, and represent bicyclists on Capitol Hill to ensure more resources and better policies that will make bicycling safer, more comfortable, and open to all.

The League of American Bicyclists is an equal opportunity employer and values diversity. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment is decided on the basis of qualifications, merit and business need.

This is a remote position.