Guest Services Ambassador Full Time - Start Date 9/21/2026

Job Description

Job Description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Warmly welcome guests, assist with luggage and valet services, and facilitate smooth check-ins and check-outs.

• Serve as a knowledgeable resource for ranch amenities, activities, and local attractions.

• Safely operate shuttle vehicles, manage guest vehicle logistics, and maintain accurate records of vehicles and keys.

• Set up and break down areas for events, classes, and guest experiences, handling supplies and equipment as needed.

• Maintain cleanliness, organization, and safety of public areas, event spaces, and guest amenities; report maintenance needs promptly.

• Support operational tasks including delivering linens, packages, and mail, tracking inventory, and assisting with labeling and shipping.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Flexibility to work weekends and holidays.

• High school diploma or equivalent required

• Valid driver’s license with an acceptable driving history and at least 21 years of age.

• Previous experience in hospitality or customer service required.

• Strong interpersonal and communication skills to interact with guests effectively.

• Ability to work in a fast-paced, team-oriented environment with a focus on guest satisfaction.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

The pay rate for this position starts at $20.67/hour.

The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.