Assistant Rental Property Manager

Benefits of working with Henderson Properties! You receive 80 hours of PTO in your first year of employment and then it increases to 120 hours of PTO after your one year anniversary. We match up to 3% if you enroll in our Retirement Plan. We observe 8 Paid Holidays throughout the year. Insurance options to Full Time Employees after 90 days of employment. Flexible Working Schedules and option to work from home on Fridays. Discounts on real estate sales and maintenance work. Henderson Properties is seeking a detail‑oriented and customer‑focused Resident Support Specialist to support our residents and internal operations. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about delivering exceptional service. About the Role As a Customer Service Representative, you will serve as a key point of contact for residents, handling inquiries, resolving account issues, and ensuring a seamless customer experience. You’ll play an essential role in maintaining resident satisfaction while supporting day‑to‑day business operations. What You’ll Do Respond to a high volume of phone calls and emails, providing prompt and professional assistance Manage resident inquiries, resolve account issues, and ensure timely follow‑up Maintain accurate records and process transactions using company systems Enter new resident data and coordinate billing and charges with accounting Support move‑outs and schedule property inspections with property management Notify residents of past‑due accounts and assist with collections processes, including coordination with agencies and courts when necessary Build and maintain strong relationships with residents to promote satisfaction and retention Participate in team meetings, projects, and process improvement initiatives Maintain and update procedural documentation and workflows Assist with departmental and cross‑functional projects as needed What We’re Looking For 2–3 years of recent experience in a call center or customer service environment Experience handling customer inquiries, complaints, and account transactions Strong communication skills—both written and verbal Excellent problem‑solving abilities and sound judgment High attention to detail with strong organizational skills Ability to manage multiple priorities and meet deadlines Proficiency in Microsoft Office (especially Excel and Word) Strong typing and data entry skills Experience with CRM or relationship databases is a plus What Sets You Apart A strong sense of urgency and accountability The ability to remain dependable under pressure A proactive, solutions‑oriented mindset Commitment to delivering outstanding customer experiences A collaborative approach and respect for diverse perspectives Why Join Henderson Properties? At Henderson Properties, we are committed to fostering a supportive, respectful, and values‑driven workplace. We empower our team members to grow, contribute, and make a meaningful impact on the communities we serve. Requirements Company Core Values We work hard. We work smart. We believe together we are stronger. We choose a positive attitude. We have fun. We challenge the status quo. Position Core Competencies Action Oriented Approachability Composure Customer Focused Integrity and Trust Time Management #J-18808-Ljbffr Henderson Properties, Inc