Shipping Support Coordinator

Job Description

Shipping –Supply Chain Support Coordinator

RAM Windows is an exciting and rapidly growing manufacturer and distributor of residential and commercial windows and doors. RAM has been manufacturing high end custom windows since 1978. Today, RAM continues to be a premier provider of high-quality windows for both the residential and commercial markets. In addition, RAM is a preferred distributor for well-known window and doors companies. The Company has the ability to sell windows and doors to a wide array of customers creating endless opportunities for an aggressive, hardworking and motivated individual.

Title: Shipping Support Coordinator

Function: Shipping/ Supply Chain

Location: RAM Windows & Doors: 5615 W. Fuqua Street, Houston, TX 77085

Employment: Non- Exempt, Full Time, Hourly

Industry : Manufacturing of Windows & Doors

POSITION SUMMARY

Plans, coordinates, and directs shipment of manufactured and distributed goods, and acts as liaison between customer, accounting, and shipping department to ensure on-time and accurate delivery while providing excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinating transportation providers to ensure prompt and proper movement of shipments
• Maintaining and updating Excel spreadsheets of customer, pricing, costs, and shipping information (familiar with basic Excel formulas and functions)
• Contacting Customers regarding order status and delivery status 90, 60, 30, 10, and 5 days before delivery of windows and/or doors to construction jobsites for on-time-delivery.
• Scheduling with customers on-time delivery of their windows/doors purchase to ensure repeating customer-base.
• Providing excellent customer service and responding timely to customer inquiries and referring clients to the proper channels
• Reviewing purchase orders and shipping documents to ensure accuracy
• Making special shipping arrangements as necessary
• Tracking and fixing shipping errors and working with Production staff members to track windows and doors status 
• Ensuring that the quality of all services provided meets and exceeds the required standards
• Assist developing processes that make the supply chain more efficient and organized

REQUIRED JOB-RELATED SPECIFICATIONS

• Proficiency with Microsoft Office: Outlook, Word; basic to intermediate to skills in  Excel
• Demonstrated judgment and decision-making ability
• Excellent communication skills, both written and verbal

QUALIFICATIONS

• Strong organizational, communication, and time-management skills required
• Demonstrated ability to multi-task and wear multiple hats in Shipping Support Department of 4 staff members
• Excellent interpersonal and customer service skills is a must
• Proven ability to work in a fast-paced, small environment wearing multiple tasks (multi-task)
• Positive, high-energy attitude
• Resourcefulness, creativity, and problem-solving skill set
• Familiarity with office equipment (i.e. printers, fax machines, projectors, pc, desktops, laptops, scanners)
• Proficiency in Microsoft Office (basic to intermediate MS Excel)
• Dependable and Reliable Transportation to report to work office location 

EDUCATION & EXPERIENCE:

• Minimum of High School Diploma or Equivalent required
• Minimum of 1-2 years of Clerical, Administrative, Customer Service, Shipping, Supply Chain, or Receiving experience required

PHYSICAL & OTHER REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer, up to 50%
• While performing the duties of this job the employee may be required to walk, stand, bend, stoop, and/or climb on different terrains
• Judgment, decision-making, follow-up, social awareness, reading/writing, organizational, timeliness, stress tolerance, communication (oral and written)

BENEFITS OFFERED

• Weekly PayCheck (every Friday)
• (10) PTO days, (2) Floating PTO days, and (8) paid holidays
• Medical, dental and vision insurance
• Company-Paid Life, AD&D, and Short-Term Disability Insurance
• 401K program (up to 4% Company Match with 100% Employer-Vesting on date of participation)
• Casual Office Dress Code
• Flexible on-site Office Work Schedules Monday - Friday

EEO Statement RAM Industries, LLC. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or veteran status. A reasonable accommodation will be considered for qualified individuals with a disability if it does not create an undue hardship for the Company, consistent with the ADA as amended.