Domestic Operations Agent

Job Description

Job Description

Position: Domestic Operations Agent

Location: Corporate Headquarters, Winnsboro, TX

Reports to: Director of Corporate Services

Employment Shift: Full Time, non- exempt under the Fair Labor Standards Act

Travel: Travel not required

Responsibilities, not limited to:

• Prioritize, schedule and route shipments for transportation via air and ground network.
• Interact with customers and agents to rate and quote shipments via air, FTL, LTL, hot shot and line-haul.
• Maintain and grow relationships on Team’s behalf with both existing and new customers and carriers.
• Proactively reach out to carriers to source, price, negotiate and track shipments daily.
• Source and secure capacity for time sensitive freight by leveraging multiple sourcing platforms.
• Work alongside team members to ensure a high level of customer satisfaction and operational efficiency.
• Branch Office and agent communications.
• Local cartage and dispatch.
• Participate in the required on-call duty rotation.
• Any other tasks that are appropriate to the position or may be assigned by supervisor.

Requirements and Qualifications, not limited to:

• Minimum of 2+ years of Freight Forwarding experience required
• Effective communication skills
• Excellent organizational skills
• Ability to prioritize, multitask and manage time effectively
• Attention to detail and accuracy
• Continual desire to learn and expand domestic knowledge
• High level of resourcefulness and initiative

Note: The above is a general outline of the responsibilities and qualifications of this position and may be adjusted, modified, or expanded as required.