General Manager

Job Description

Job Description

About Tailwind Hospitality

Tailwind Hospitality, Inc is a premier full-service airport concessionaire headquartered in Wilmington, North Carolina. Founded in 2004, Tailwind specializes in developing, managing, and operating custom food, beverage, and retail concepts across airports and transit hubs nationwide.

About the Role:

Are you a strong leader with multiple years of Restaurant and Retail management experience ready to take on new challenges and help us grow? Then join the Tailwind Starbucks Team! At Tailwind, we pride ourselves on delivering exceptional food and service to travelers from around the globe. As a leader in airport food, beverage and retail, we’re committed to providing a unique and memorable experience for our guests. As the General Manager for our Starbucks location within the PWM Airport, you will be responsible for ensuring the smooth and efficient operations of our business, while maintaining the highest standards of customer service. Your main objective will be to drive profitability and growth, while maintaining a positive and productive work environment for our team. 

Tailwind encourages Veterans and Military family members to apply!

Area of responsibility include, but are not limited to:

• Monitor and control payroll and other expenses
• Manage both Retail and Restaurant operations
• Adhere to F&B budgets
• Develop and implement strategies to achieve business goals and objectives
• Create schedules utilizing forecasting and scheduling tools to provide maximum efficiency and labor savings
• Directs food and beverage services organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction
• Participate in weekly department head meetings & individual meetings as needed to meet business plan objectives and provide the appropriate communication and direction
• Implements food and beverage financial strategies by anticipating requirements, trends and variances; develops budgets and capital expenditure plans; develops action plans, measures and analyzes results, initiates corrective actions, minimizing the impact of variances
• Controls F&B supplies by meeting with sales representatives; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
• Keeps F&B equipment operating by enforcing adherence to operating instructions
• Maintains safe, secure, legal and healthy work environment by establishing, following and enforcing sanitation and quality of food and beverage preparation and service standards and procedures
• Maintain the integrity of company proprietary information and protect company assets
• All other duties as assigned, planned or un-planned

Qualifications/Skills:

• Knowledge of food and beverage industry trends
• Experience in managing food costs and PL management
• Proven track record of driving business growth and profitability
• Strong leadership and people management skills
• Excellent communication and interpersonal skills

Requirements:

• 2-5 years of General Manager experience required
• Must be able to pass a background check
• Must have reliable transportation
• ServSafe
• Food Handlers

Benefits: 

• PTO
• Paid training
• Management bonus program
• 401k with company matching
• Health, Dental and Vision offered to Full time employees

Our Mission & Philosophy

Tailwind brings warm hospitality to its dining spaces through welcoming designs, versatile seating, and carefully crafted menus for breakfast, lunch, and dinner. Our offerings feature dietary-friendly choices—including gluten-free, vegetarian, and low-calorie options—alongside beloved local favorites. We understand that every traveler’s journey is unique, whether they have time for a relaxed, full-service dining experience or need a quick, delicious meal before boarding. Whatever our guests need, we are here to deliver.

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.