Banquet Manager

Position Overview The Banquet Manager is responsible for supporting the Director of Banquets in the management and daily operation of the Banquet Department in accordance with Fairmont New Orleans standards. This position plays a key role in executing exceptional banquet and event experiences while supporting the Director of Banquets with team leadership, event planning, staffing, training, and day-to-day operations. The Banquet Manager is a hands-on leader who works closely with the Director of Banquets, Catering and Conference Services, Culinary, Stewarding, and other hotel departments to ensure seamless event execution and exceptional guest service. Responsibilities Support the Director of Banquets in overseeing the daily operations of the Banquet Department Assist the Director of Banquets in implementing and maintaining departmental service standards, policies, procedures, and operating practices Lead banquet operations during assigned events and shifts, ensuring service is executed efficiently and according to Fairmont standards Serve as a visible leader on the floor, providing direction and hands-on support to banquet colleagues throughout events Maintain complete knowledge of banquet menus, food and beverage offerings, service styles, event setups, and function specifications Review Banquet Event Orders (BEOs) and function sheets to ensure all event details, guarantees, timing, VIPs, special requests, and setup requirements are understood and executed accurately Work closely with Catering and Conference Services, Culinary, Stewarding, Engineering, Housekeeping, and other departments to ensure successful event execution Inspect function rooms and event spaces prior to service to ensure proper cleanliness, setup, equipment, lighting, temperature, and overall presentation Conduct pre-function meetings with banquet colleagues and Culinary to review event details, service expectations, special requests, and assignments Assign stations, side work, and responsibilities to banquet colleagues based on event requirements and staffing levels Monitor service throughout each function and provide coaching, direction, and hands-on support as needed Anticipate guest needs and respond promptly and professionally to requests Maintain positive guest relations and ensure a personalized and memorable guest experience Address and resolve guest concerns and service issues promptly, escalating significant concerns to the Director of Banquets or appropriate leadership Maintain awareness of VIP guests, group requirements, special arrangements, and other important event details Ensure proper food and beverage presentation, service timing, quality, and portion standards are maintained Maintain complete knowledge of wines, spirits, beer, and non-alcoholic beverage selections offered by the hotel Ensure compliance with all applicable state and local alcohol regulations and responsible alcohol service standards Monitor banquet work areas for cleanliness, sanitation, organization, and compliance with hotel and health regulations Ensure compliance with Fairmont standards, LQA, EcoSure, and applicable health and safety requirements Monitor banquet supplies, equipment, linen, and other operational needs and communicate shortages or maintenance concerns to the Director of Banquets Assist with maintaining appropriate par levels and completing requisitions as needed Assist with the organization, cleanliness, and proper maintenance of banquet storage areas Support the Director of Banquets with staffing schedules and adjustments based on business levels, event requirements, and labor needs Monitor colleague attendance, punctuality, breaks, and assignments and communicate concerns to the Director of Banquets Assist with onboarding, training, coaching, and development of banquet colleagues Promote teamwork, accountability, and a positive colleague's experience within the department Assist the Director of Banquets with reviewing banquet revenue, billing, and operational information and communicate discrepancies as appropriate Support the Director of Banquets in monitoring departmental revenue, labor, and expenses in relation to budget Assist with ensuring accurate and timely completion of banquet reports and administrative responsibilities Maintain knowledge of hotel facilities, services, dining outlets, meeting and event spaces, and local attractions to effectively respond to guest inquiries Ensure proper care, maintenance, and use of banquet equipment and supplies Communicate clearly and effectively with guests, colleagues, and hotel leadership Act as a departmental leader in the absence of the Director of Banquets when assigned Provide operational coverage and leadership for banquet events as directed by the Director of Banquets Assist the Director of Banquets with pre-opening initiatives, including the development of banquet procedures, training programs, service standards, event setups, and operational processes for Fairmont New Orleans #J-18808-Ljbffr