Systems Engineer

Systems EngineerThe A.C.Coy Company is currently assisting a client with their search for a full-time Systems Engineer. This individual will be client-facing within an MSP (Managed Service Provider) environment, playing a key role in ensuring the successful completion of client engagements, and providing expertise regarding networking, desktops, Microsoft 365, and security.This hybrid role will require occasional travel to client locations (expenses paid). The company offers a supportive, friendly team atmosphere and an excellent salary & benefits package with generous PTO and plentiful professional development opportunities.ResponsibilitiesProvide the top tier of hands-on support for assigned client accountsManage escalated issues with Support Technicians and provide post-review on resolved escalated incidentsContinuously maintain client technical documentationMaintain client user contact information and ensure each supported individual's information is current and accurateImplement configurations for firewalls, wireless solutions, switches, servers, as well desktop/pcs for future use for each supported clientHave the ability to manage Backup and Disaster Recovery Systems. For example, ensuring proper backups are created and having the ability to restore from a Backup and Disaster Discovery SystemUtilize proactive reviews and visits to assigned clients to reduce risks and future IT-related incidentsTrack all time and expenses associated with job responsibilitiesWork with Network Administrator to prepare deliverables for Quarterly Business ReviewIdentify and communicate opportunities within assigned clientsHandle escalated ticketsQualificationsRequired:5+ years, preferably with an MSP – work with both networks and systems2+ years of experience with routers, switches, and firewallsStrong knowledge of Office 365 and SharePointProficiency with Active Directory and ExchangeExperience with Cloud technology (Azure preferred)Comfortable interfacing with customers – Pre-sales support, project coordination, training, supportStrong knowledge of Domain Services and the establishment of static and software-based VPNsPreferred:Experience with Fortinet network productsExperience connecting Azure Services to environments (AD Sync, AD Premium, Office 365 Management).Related certifications, e.g., MSCA, MSCE, etc.