Bilingual CX Specialist (English & Spanish)

Bilingual CX Specialist (English & Spanish)

Austin, Texas, United States

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at approx ? of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We're growing fast: Our community of 120+ million registered users and 180,000+ active partners across 20 countries, have together already saved 500+ million meals from going to waste.

We're looking for an exceptional bilingual Customer Experience Specialist (English & Spanish) to join our team at Too Good To Go.

This is a part-time, fully remote role (within Texas), with core working days of Sunday-Tuesday. (You must reside in Texas for this role)

The Role:

• You are the main point of contact for Too Good To Go users, ensuring they receive outstanding customer service by answering inquiries through email and chat.
• Handle priority situations with a high level of care and work closely with the wider CX team to resolve user issues
• Act as a brand ambassador in all your communications with our users
• Understand and communicate our users' needs and motivations to our internal teams locally and globally
• Utilize the knowledge base and wider CX communication channels to ensure accurate responses

We are looking for:

• Some experience in a Customer Service-related role
• Full written and verbal proficiency in Spanish and English
• Ability to commit to 10-20 hours per week with flexibility to increase hours per the business needs
• A first-class and inspiring communicator
• Someone who enjoys working with targets, KPIs, and takes pride in their performance
• A team player who loves helping others, building positive relationships, and resolving conflicts with our users
• Detail-oriented individuals who are able to stay focused through repetitive tasks.
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP is a nice-to-have.

Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What We Offer:

• Paid Time off: Enjoy paid vacation and paid sick time so you can rest and recharge
• 100% Remote & Flexible: Work remotely with scheduled options (mornings or afternoons) designed to fit your life and schedule
• Set Up for Success: We supply all the equipment (Mac) and training you need to hit the ground running from day one
• Home Office Stipend: A monthly allowance to cover work-from-home expenses

Salary & working conditions

Hourly range is $16/hour. The core regular days for this role are Sunday - Tuesday with two operating shifts: 9am - 1/2pm & 1- 4/5pm.

A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it's only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we're allowed to be ourselves, and we're committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.