Patient Services Coordinator II

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Job Title

Pay Range: $19 - $22/hr

Scope

• Depending on current staffing needs, priorities may differ for filling Reception or Telephone Operator duties. Hired with the intent to perform both positions as needed.
• Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.
• Serves as a liaison between patients and medical staff.
• Supports and adheres to the Practice's Core Values, Compliance Program, to include the Code of Ethics and Business Standards.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines. Reference and uphold CORE values daily.

Essential Duties And Responsibilities

Reception:

• Obtain all appropriate forms as required.
• Verify/obtain demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.
• Confirm all new patient paperwork, address patients' needs that walk in with or without an appointment.
• Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts as necessary.
• Postage to outgoing mail, pick up mail from the mailbox, open, date, distribute, and address envelopes as needed.
• Identifies no shows and forwards for patient notification (per policy). Notifies necessary staff of any late or early arrivals.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor. Prints schedules as needed.
• Verifies the end of day balance and cash out, fill out and date deposit slip. Responsible for an accurate account of the money in the cash box and locking its contents in the site safe.
• Responsible for batching out at the end of each shift and closing any monetary drawers at the end of each business day.
• Maintains lobby area on a neat and orderly manner.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Responsible for meeting appropriate metrics and a checklist provided by your supervisor.
• Arranges for patients to have financial counseling as needed.
• Other duties as assigned. Covers for other front office functions as requested.
• Required to float as needed in addition to cross covering sites remotely.

Telephone Operator:

• Answers all incoming calls in a prompt, courteous, and professional manner. Sends messages to the correct distro group.
• Provides a pleasant and helpful phone contact for callers.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in an efficient manner. Directs callers immediately to clinical staff as necessary.
• Responsible for answering all 3rd party service calls and messages.
• Perform functions include triaging calls, connecting/transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone/equipment malfunctions to the appropriate party.
• Responsible for rolling the phones on and off night service.
• Basic scheduling understanding.
• Responsible for meeting appropriate metrics and a checklist provided by your supervisor.
• Arranges for patients to have financial counseling as needed.
• Other duties as assigned. Covers for other front office functions as requested.
• Required to float as needed in addition to cross covering sites remotely.

Minimum Qualifications

High school diploma or equivalent required. Position is entry level and requires 0-3 years experience, preferably in a medical setting.

Physical Demands

Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

Work Environment

Work is performed in an office environment. Involves high levels of contact with patients and public.