Help Desk Specialist - IT Support

Salary: $54,080 - 62,400 per year Requirements:

• Experience with Information Technology systems, particularly Microsoft Operating Systems and Office solutions, including installation, configuration, operation, and repair
• Preferred experience in MS Server Administration, though not mandatory
• Ability to offer technical support and troubleshoot issues related to personal computer hardware, software applications, peripheral devices, mobile devices, and network components
• Proficient in installing, configuring, testing, and maintaining desktop computers, laptops, mobile devices, terminals, printers, and other peripheral equipment
• Skills in deploying and configuring network hardware and software in alignment with departmental IT standards and security protocols
• Experience acting as a point of contact for IT Help Desk, delivering timely technical support and assistance to sworn and civilian staff
• Competence in logging, tracking, and managing service requests and incidents using a help desk ticketing system for accurate documentation and swift resolution
• Capability to provide training and support to departmental personnel on effective use of computer systems, mobile technologies, and network applications
• Willingness to assist with system updates, software installs, and device configurations to uphold operational readiness and security compliance
• Readiness to undertake additional technical support and IT-related tasks as assigned

• Assist a local public safety agency through a part-time position, with the possibility to transition to full-time
• Provide essential technical support and troubleshooting for hardware and software issues
• Manage installations, configurations, tests, and maintenance of IT equipment including desktops, laptops, and peripherals
• Deploy and adjust network components according to IT security policies and standards
• Act as a liaison for the IT Help Desk, ensuring timely response to technical inquiries from personnel
• Maintain thorough documentation of service requests and incidents for effective tracking and resolution
• Offer training to staff on the usage of IT systems and technology
• Support system updates and compliance initiatives to ensure operational efficiency
• Take on further IT-related tasks and responsibilities as they arise

• Hardware
• Support
• Mobile
• Network
• Security
• Swift

More:

We are a dedicated public safety agency offering a part-time role that may evolve into a full-time opportunity. Our team is committed to maintaining high standards in technology support, providing assistance to sworn and civilian personnel. We ensure competitive compensation, with pay ranging from $26.00 to $30.00 per hour for approximately 20 hours a week. This position requires in-person work to foster collaboration and efficiency within our team.

last updated 36 week of 2026