Field Support Analyst

Inficare

Job Title: Field Support Analyst

Location: San Diego, CA (Onsite)

Job Type: Contract

Experience: 5+ years of Level 2 onsite computer support

Job Overview

Our client is seeking an experienced Field Support Analyst to join their team in San Diego, CA. The ideal candidate will provide hands-on desktop and software support to a diverse enterprise user base, ensuring smooth day-to-day technology operations across the organization.

Key Responsibilities

Provide general desktop hardware support to end users
Deliver Level 1 and Level 2 software support at an enterprise scale
Assist a wide range of end users with desktop and technology needs
Respond to and resolve ServiceNow tickets in a timely manner
Maintain and manage office technology infrastructure
Deliver front-facing customer service with professionalism
Provide backend Microsoft Office suite support including MS365 and SharePoint
Manage devices via Microsoft Intune
Administer and support Active Directory
Perform remote management and support using Bomgar

Required Skills

Strong technical troubleshooting skills
Excellent customer service and communication skills
Windows 11 proficiency
Microsoft Office, MS365, SharePoint
Microsoft Intune
Active Directory
ServiceNow ticketing system experience
Bomgar remote management
Cloud storage experience

Preferred Skills

Experience supporting large enterprise environments with 10,000+ end users
Background in Commercial Real Estate, Banking, or Law Firm IT support
A/V and conference room support (Zoom or Teams)
Experience with Apple iOS devices
Adobe Acrobat proficiency

Apply

Vacancy posted 1 day ago

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