Field Support Analyst
Inficare
Job Title: Field Support Analyst
Location: San Diego, CA (Onsite)
Job Type: Contract
Experience: 5+ years of Level 2 onsite computer support
Job Overview
Our client is seeking an experienced Field Support Analyst to join their team in San Diego, CA. The ideal candidate will provide hands-on desktop and software support to a diverse enterprise user base, ensuring smooth day-to-day technology operations across the organization.
Key Responsibilities
Location: San Diego, CA (Onsite)
Job Type: Contract
Experience: 5+ years of Level 2 onsite computer support
Job Overview
Our client is seeking an experienced Field Support Analyst to join their team in San Diego, CA. The ideal candidate will provide hands-on desktop and software support to a diverse enterprise user base, ensuring smooth day-to-day technology operations across the organization.
Key Responsibilities
- Provide general desktop hardware support to end users
- Deliver Level 1 and Level 2 software support at an enterprise scale
- Assist a wide range of end users with desktop and technology needs
- Respond to and resolve ServiceNow tickets in a timely manner
- Maintain and manage office technology infrastructure
- Deliver front-facing customer service with professionalism
- Provide backend Microsoft Office suite support including MS365 and SharePoint
- Manage devices via Microsoft Intune
- Administer and support Active Directory
- Perform remote management and support using Bomgar
- Strong technical troubleshooting skills
- Excellent customer service and communication skills
- Windows 11 proficiency
- Microsoft Office, MS365, SharePoint
- Microsoft Intune
- Active Directory
- ServiceNow ticketing system experience
- Bomgar remote management
- Cloud storage experience
- Experience supporting large enterprise environments with 10,000+ end users
- Background in Commercial Real Estate, Banking, or Law Firm IT support
- A/V and conference room support (Zoom or Teams)
- Experience with Apple iOS devices
- Adobe Acrobat proficiency
Vacancy posted 1 day ago
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