General Manager

General Manager

The General Manager is responsible for ensuring the operations of the restaurant run effectively while meeting all company standards and expectations to include execution of service, guest interaction, atmosphere, and cleanliness. The position will be responsible for financials, upholding brand standards, as well as coach and motivate all team members.

Essential Duties and Responsibilities:

• Accommodate and anticipate guest needs.
• Ensure highest level of food and beverage quality, guest service, cost control, and consistency with standards & expectations.
• Follow company standards and protocols on financial reporting, operational & administrative procedures accurately and timely.
• Maintain a clean, safe, and organized workplace as notated on walk-throughs, checklists, and in accordance with all state, local and federal codes, and regulations in Employee Handbook.
• Lead with an open-door policy by listening and understanding staff requests and addressing these in a timely manner with appropriate action(s) to reach resolve.
• Consistent communication with Corporate Office ensuring appropriate individuals are aware of any major incidents, maintenance issues, or guest/staff incidents at the store.
• Responds to and resolves guest complaints immediately to ensure we exceed guest expectations.
• Ensure staff is not permitted to work if they do not appear in approved uniform. Serves as a Brand Ambassador by providing guests with accurate information regarding our store, menus, and pricing.
• Recognize and cultivate regular guest(s) by maintaining social platforms in accordance with company marketing standards.
• Provides personalized service and uses guest name when applicable.
• Ability to maintain confidentiality of sensitive information.
• Must present a professional and pleasant appearance.
• Maintain all Steps of Service Standards and ensure staff is meeting or exceeding standards each shift.
• Follows ALL proper measures to ensure personal, employee & guest safety and health.

Required Skills/Abilities:

• Excellent guest service and hospitality skills and professional presentation
• Strong people oriented leadership skills
• Strong analytical/decision making skills
• Excellent interpersonal communications and presentation skills
• Excellent ability to solve complex problems
• Demonstrated ability to effectively drive sales and profits
• Ability to drive initiatives to increase brand loyalty
• Proven success of building and cultivating strong positive working relationships
• Self-motivated with excellent organizational skills and attention to detail
• Time management and deadline oriented
• Must be effective at listening, understanding and clarifying concerns and issues raised by guests

Education and Experience:

• Minimum 5 years wine operations experience preferably in fine dining
• Minimum 2 years wine purchasing experience
• Ability to work in a high pressure, fast-paced environment
• Excellent wine and beverage knowledge and wine pairings
• Excellent knowledge of computer applications and POS system
• Open flexibility – requires weekend and evening work schedule

Physical Requirements:

• Prolonged periods of standing and walking
• Must be able to lift, balance, and carry up to 40 pounds