Senior Sales Operations Analyst (Chicago)

This job is with Braze, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Full-time - Level 4 Analyst

What You'll Do

As a Senior Sales Operations Analyst, you will be a key partner to our AMER sales leadership team to help support long-term growth. This role blends hands-on execution with a strategic lens. You will be responsible for maintaining the data and processes the region runs on today, while bringing data-driven recommendations to the table on how we should scale our processes and build the team to support continued growth.

Territory, Quota & Capacity Planning

• Lead our annual territory carve for AMER, getting into the weeds of the underlying data to ensure accuracy and equitability, and bringing clear, data-driven recommendations on how we should structure territories to drive focus while giving reps a realistic path to hit their targets.
• Build capacity models that translate growth targets into recommended headcount, territory coverage, and quota scenarios for leadership to evaluate.

Scaling Our Processes

• Bring data-driven recommendations for how our sales processes need to evolve as the region and company grow, identifying bottlenecks before they slow the business down.
• Partner with our Business Systems team to scope and prioritize Salesforce flows and automations.
• Continuously evaluate where manual, one-off, or tribal-knowledge processes need to become documented and repeatable.

Data & Reporting Infrastructure

• Design dashboards (Tableau, Looker, Salesforce, Clari) that give leadership real time visibility into performance.
• Analyze sales data, KPIs, and trends to surface insights on what is working and what isn’t, and provide recommendations on where leaders should focus their attention.
• Partner with Sales Leadership on forecasting cadences and keep forecast data clean, current, and trustworthy.

AI-Driven Process Improvement

• Identify opportunities to use AI tools to automate manual Sales Ops workflows, such as data analysis and process improvement.
• Design AI-driven workflows to improve efficiency across the broader sales team.

Who You Are

• Bachelor's degree in a quantitative or business-oriented field, or equivalent practical experience.
• 4+ years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations at a high growth B2B SaaS company.
• Technically savvy, with a solid understanding of how Salesforce flows and automations work and a sense for the art of the possible; you won't be building these yourself, but you'll partner closely with our Business Systems team to scope, prioritize, and validate the right builds.
• Hands-on experience with Sales tech stack tools such as Clay , ZoomInfo, Clari, Gong, or Fullcast.
• Proficient with Google Sheets and BI tools such as Tableau or Looker, with experience building dashboards from scratch.
• Comfortable using AI tools to speed up analysis, data cleaning, and reporting, and curious about where AI can remove manual work from Sales Ops processes.
• Strong analytical and problem solving skills, with the attention to detail to get into the data and make data driven decisions.
• Excellent stakeholder management skills; able to present data and findings to senior sales leaders clearly and concisely, and to build trust quickly.
• A creative, solutions oriented thinker who is energized by ambiguous problems that don't have an existing answer.
• A proactive self starter who takes initiative without waiting to be asked.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $80,000 and $125,000/year, with an expected On Target Earnings (OTE) between $90,000 and $129,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We ]]> <