Onsite Logistics Coordinator

Job Description

Job Description

The Logistics Coordinator will manage customer and carrier interactions as it relates to scheduling appointments, as well as supporting the Transportation Department with daily operational tasks. In this role, you will ensure efficient coordination between customers and carriers, handle scheduling logistics, and assist with various operational activities to streamline our transportation processes. Your role will be pivotal in maintaining high service standards and operational efficiency.

Key Expectations 

1. Customer and Carrier Interfacing:

• Act as the primary point of contact for customers regarding their logistics needs, including inquiries about shipments and delivery statuses.
• Build and maintain strong relationships with customers and carriers to ensure seamless communication and service.
• Address and resolve any customer complaints or issues with a focus on customer satisfaction and effective problem-solving.

1. Scheduling and Appointments:

• Schedule and coordinate appointments for pickups and deliveries with carriers, ensuring alignment with customer requirements and operational capacities.
• Manage and update scheduling systems to reflect accurate appointment times and availability.
• Communicate appointment details and any changes to both customers and carriers promptly.

1. Operational Support:

• Assist the Transportation Department with daily operational tasks, including monitoring shipments, tracking deliveries, and updating order status.
• Support inventory management and ensure timely processing of inbound and outbound shipments.
• Collaborate with internal teams to address and resolve operational issues, ensuring smooth workflow and adherence to deadlines.

1. Documentation and Reporting:

• Maintain accurate records of all interactions with customers and carriers, including appointment schedules, shipment details, and issue resolutions.
• Prepare and distribute reports on logistics performance, appointment schedules, and operational metrics.
• Ensure compliance with company policies, industry regulations, and documentation standards.

1. Issue Resolution:

• Proactively identify and address issues related to scheduling, transportation, and customer service.
• Work closely with customers, carriers, and internal teams to find effective solutions and minimize disruptions.
• Document and analyze issues to support continuous improvement initiatives.

1. Process Improvement:

• Identify opportunities for enhancing scheduling processes, customer interactions, and operational efficiency.

Critical Skills and Knowledge

• Brokerage industry knowledge with an understanding of DAT and Load Board Tools
• Carrier / Customer Management and Negotiations
• Demonstrated analytical ability, attention to detail, and strong computer skills preferably with transportation and warehouse management systems
• Ability to evaluate alternatives to make the best overall value decisions considering cost, customer expectations and other factors
• Ability to function in a high-stress environment and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Exercise solid judgment, problem solving, and decision-making skills. 
• Must possess a proven record of taking initiative and responsibility, both individually and as a member of a team
• Act with a real time sense of urgency. Must be able to prioritize, multi-task, and manage time effective
• Ability to write routine reports and correspondence in a professional manner
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Relationships – the ability to build personal relationships and facilitate team success
• Must have ability to identify and resolve issues and maintain positive employee and customer relations
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and carriers.
• Strong organizational and multitasking abilities, with attention to detail in scheduling and operational tasks.
• Proficiency in logistics software, Microsoft Office Suite (Excel, Word, PowerPoint), and other relevant tools.
• Problem-solving skills with a proactive and customer-focused approach.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Quality Focused and Driven

Education and Experience 

• Highschool Diploma or equivalent, Bachelor's degree preferred 
• Minimum of 2-3 years of experience in logistics, supply chain management, or customer service, with a focus on scheduling and carrier interactions.

Physical Demands and Work Environment:  Must be able to work proficiently with computers and other office equipment. Will spend majority of time sitting working on computers and telephones. Work is primarily performed in an office as well as warehouse environment

Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.