Loan Servicing Representative

Linden Management is growing, and we are looking to add a Loan Servicing Representative to our Loan Servicing Team. The Loan Servicing Representative supports the ongoing credit servicing administration for all loans and maintains the borrower relationship to sustain a positive customer experience. This person must have a strong work ethic and be a responsible, driven, and detailed oriented individual. This person will work with confidential information and must maintain a high level of professionalism and integrity.

The Loan Servicing Rep will be responsible for servicing loans for clients of Linden Management. Responsibilities will include, but are not limited to:

Loan collection calls and assist with calling customers that have past due accounts.

Ensuring all documents are properly prepared and filed.

Maintaining client files.

Assist borrowers with processing loan payments.

Sending out monthly statements.

Review and process Loan Cover sheets on assigned days and as needed by the Loan Servicing Manager.

Submit approved copies back to Financial Aid Officers.

Submit number of calls made at the end of the day to the Loan Servicing Manager.

Keep office and desk clean and organized, as well as loan and sensitive information filed securely.

Other tasks assigned by the Loan Servicing Manager, as required.

JOB REQUIREMENTS:

Highly organized and able to work with minimal supervision

Ability to work in a fast-paced environment while providing strong attention to detail.

Ability to communicate well with others with exceptional verbal, written and interpersonal communication skills

Strong mathematical, analytical and critical thinking skills

Previous lending and/or loan servicing/collections experience is a plus

A general knowledge of lending terminology

Ability to resolve interpersonal conflict and miscommunications

Enjoy working with the public and in a team environment

Ability to interact effectively with co-workers to accomplish daily tasks

Good attendance and work ethic, being present and prompt on all scheduled workdays

A pleasant, positive attitude every day, outgoing personality, and higher than average energy level

Stable work history

EDUCATION and/or EXPERIENCE:

High School Diploma or equivalency; Degree preferred, but not required

Previous finance/credit and collections experience is preferred but not required

Previous work experience with the public is preferred but not required

Computer experience is required, with good understanding of Microsoft Office Suite

This is a full-time position with:

Medical, Dental, Vision and Life Insurance package

Paid Time Off (PTO)

Holiday Pay

Physical setting:

Office

Schedule:

8 hour shift