Senior IT Program Manager - Enterprise Service Delivery

SUVI is seeking a Program Manager to oversee and manage Information Technology support services in alignment with the mission of the DOD Office of Inspector General (OIG) IT Support Services contract. The ideal candidate will provide leadership for the project team and ensure efficient, effective, and high-quality support across the organization. To join our team of outstanding professionals, apply today! Hybrid requirements: This Hybrid position requires that you live within commuting distance from Alexandria, VA. Responsibilities Serve as the primary point of contact for Government leadership, overseeing all contractual, programmatic, technical, operational, and administrative matters. Direct execution of all Performance Work Statement (PWS) requirements, ensuring compliance with contractual obligations, SLAs, performance standards, and deliverables. Lead and integrate multidisciplinary IT teams responsible for service management, infrastructure, applications, cloud services, engineering, cybersecurity compliance, and enterprise operations. Oversee enterprise IT Support Services processes and service delivery, ensuring effective Incident, Problem, Change, Request, Configuration, Knowledge, and Service Level Management. Maintain program governance, management controls, performance metrics, and executive reporting to ensure accountability, transparency, and informed decision-making. Manage program staffing, workforce development, subcontractor performance, resource allocation, succession planning, and continuity of critical technical capabilities. Oversee financial and resource management, including labor utilization, budget performance, forecasting, and alignment of resources with contractual and mission priorities. Direct program risk, issue, dependency, and escalation management, including resolution of major service disruptions, performance deficiencies, and cross-functional challenges. Provide leadership oversight of IT projects, modernization initiatives, technical enhancements, service transitions, and operational readiness to ensure successful delivery and sustainable support. Lead program reviews, customer engagement, executive briefings, and stakeholder communications while maintaining strong relationships with Government leadership and mission partners. Drive continual service improvement, automation, operational efficiency, service reliability, and measurable improvements in customer satisfaction and mission outcomes. Qualifications Active SECRET clearance, with ability to obtain higher level of clearance. Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Engineering, Information Systems, or a related technical discipline, or significant equivalent professional experience in enterprise IT management, operations, or service delivery. IAT Level II certification (e.g. Security+ CE). Minimum 10 years of professional IT experience, including at least six years managing or supervising large IT service contracts of comparable scope, dollar value, and complexity. Demonstrated experience leading multidisciplinary IT organizations and managing complex enterprise ITSM operations, contract performance, staffing, service levels, and customer relationships. Strong working knowledge of ITSM/ITIL principles, enterprise IT operations, cybersecurity requirements, program governance, financial management, and federal contracting environments. Experience managing large Department of Defense/War or federal enterprise IT service contracts. Exceptional leadership, analytical, problem-solving, stakeholder-management, and executive communication skills, with demonstrated success managing high-performing teams and resolving complex operational and program challenges. Desired Qualifications: Project Management Professional (PMP) certification. ITIL v4 or v5 certification. Master's Degree or advanced education in Information Technology Service Transformation. Experience with ServiceNow or comparable enterprise ITSM platforms, IT modernization, service transformation, and continual service improvement. Any clearance requirements for this position are established by the government contract. Job ID 2026-26305 Work Type Hybrid Pay Range $190,000 - $205,000 Benefits Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Company Description Work Where it Matters Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders , Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers , Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently. As a Suvi employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. #J-18808-Ljbffr Akima