Operations Manager

About The Role The role owns operational execution for a fast-moving technology organization: running the workflows, systems, and cross-functional programs that keep engineering, product, and go-to-market teams shipping. You will be the connective tissue between teams - turning ambiguous operational problems into documented processes, owned deliverables, and measurable outcomes. About The Role The role owns operational execution for a fast-moving technology organization: running the workflows, systems, and cross-functional programs that keep engineering, product, and go-to-market teams shipping. You will be the connective tissue between teams - turning ambiguous operational problems into documented processes, owned deliverables, and measurable outcomes. This position matters because growth creates friction. Headcount scales, tooling sprawls, and handoffs break. You will design the operating cadence, dashboards, and escalation paths that let the organization scale without slowing down. Key Responsibilities Own core operational processes end-to-end - vendor management, procurement, facilities logistics, and internal tooling administration (Okta, Slack, Jira, Notion) Design and document standard operating procedures, replacing tribal knowledge with clear, auditable workflows Run cross-functional programs from kickoff to delivery, managing timelines, dependencies, budgets, and stakeholder communication Build and maintain operational dashboards in Looker or Tableau to track spend, cycle times, and SLA adherence Identify bottlenecks through data analysis and process observation; propose and implement fixes with quantified impact Manage operational budgets, negotiate vendor contracts, and drive cost-optimization initiativesServe as escalation point for operational incidents, running postmortems and implementing preventive controls What We Are Looking For 4-7 years of operations, business operations, or program management experience at a high-growth technology company Proven ability to design, document, and roll out processes across multiple teams with measurable adoption Hands-on with data analysis and reporting tools (SQL, Excel/Sheets, Looker, or Tableau) Experience managing vendor relationships, contracts, and budgets of $1M+ Strong project management fundamentals; comfortable running workstreams in Asana, Jira, or Linear Excellent written communication - able to turn messy operational problems into crisp plans and exec-ready summaries BA/BS degree or equivalent practical experience; Bonus: experience with M&A integration, physical operations/logistics, certifications (PMP, Lean Six Sigma), or building internal tooling with low-code platforms (Retool, Airtable) #J-18808-Ljbffr