Salesforce Solution Architect

Role Description

We are seeking a Salesforce Solution Architect to serve as a technical leader, playing a central role in designing, implementing, and optimizing Salesforce solutions that support all our Biomedical Services business. This role partners closely with business stakeholders, Enterprise Architecture, product teams, and developers to align technology strategy with business objectives, ensuring solutions are scalable, secure, and operationally efficient.

• Lead the architecture and optimization of Salesforce solutions across three Biomedical services products.
• Lead engineering best practices by establishing reusable design patterns, coding standards, architectural guardrails, and technical quality reviews to improve maintainability and reduce technical debt.
• Partner with solution, integration, and cross-functional technology teams to develop scalable end-to-end solutions and ensure seamless integration across enterprise platforms.
• Establish and control technical definitions, rules, principles, and standards for teams.
• Assess, review, and decide on all solution architecture designs.
• Deliver compelling presentations, architectural blueprint documents, environment management plans, development policies, and participate in requirements-gathering workshops to influence the strategic direction of projects and lead business through solution design.
• Partner end-to-end with Product Managers / Owners, Business Stakeholders, and business analysts to understand customer requirements and process flows and translate them into Salesforce technology solutions.
• Own architecture documentation including solution blueprints, integration designs, architecture decision records (ADRs), and technical standards.
• Translate business capabilities into scalable technical architectures and provide implementation guidance to engineering teams.
• Develop proofs of concept and reference implementations to validate architectural approaches and accelerate delivery.
• Provide hands-on technical involvement selectively to validate architecture and address complex design challenges.
• Evaluate emerging technologies, including AI and Salesforce platform innovations, to enhance business capabilities and drive continuous innovation.
• Provide thought leadership in applying technology to transform our service delivery.
• Stay up-to-date with Salesforce releases, features, and best practices, and proactively recommend improvements.
• Drive architectural decisions across multiple teams. Present architecture decisions and roadmaps to senior leadership.
• Mentor senior developers and technical leads through architecture reviews, coaching, and knowledge sharing.
• Design solutions with operational monitoring, observability, logging, and production support considerations.

Qualifications

• Education: 4-year college degree or equivalent combination of education and experience in Computer Science, Information Systems, Business Administration, or related field.
• 10+ years of hands-on experience in Salesforce development and architecture.
• Expert level understanding of the Salesforce product Suite.
• Deep expertise in Salesforce architecture and code development for Sales, Service, and Experience cloud.
• Strong prior development/Salesforce coding experience to advise on aspects such as refactoring of code to reduce tech debt and code design patterns.
• Experience designing and delivering end-to-end Salesforce solutions for large, complex implementations.
• Experience leading solutions design sessions, ability to ask hard questions during those sessions and suggest best practices and efficient ways of implementing business processes.
• Strong hands-on experience in Salesforce development and configuration, including Apex, Lightning Web Components (LWC), Flow, APIs, platform events, batch processing, and integrations.
• Ability to define system landscape, identify gaps between current and desired future state.
• Understanding of Salesforce architecture, ability to design scalable solutions utilizing industry best practices.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Strong understanding and experience with Salesforce environment management, release management, deployment tools, code versioning best practices, and deployment methodologies.
• Understanding of data sharing and visibility considerations and how they play into platform architecture.
• Strong analytical thinking and communication skills with the ability to rapidly learn complex business and product domains, collaborate across teams, and confidently drive alignment and decision-making.
• Salesforce Certified Application Architect or Salesforce Certified System Architect certification required.

Requirements

• Strong experience in integrating Salesforce with external systems, including third-party applications and data warehouses, using integration tools such as MuleSoft.
• Experience with Data 360 and Agentforce is highly preferred.
• Salesforce Certified Technical Architect (CTA) certification.
• Strong experience in Agile delivery environments is required, SAFe experience is a plus.
• Knowledge of AppExchange products such as Appinium and Skedulo is highly preferred.
• A sense of unparalleled passion, energy, and eagerness to contribute to and support the mission of the Red Cross.

Benefits

• Medical, Dental Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting at 19 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.