Supervisor Front Desk

Job Description

Come join our amazing team at Paradise Point!

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 team members. They are the versatile and resourceful people who deliver memorable experiences for our members and guests every single day through their commitment and passion for who we are and what we do.

Extraordinary People, Exceptional Benefits on Day One:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition programs and rewards
• Travel discounts program Hilton Go!
• Outstanding paid vacation program and paid sick days
• Employee assistance program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee stock purchase program
• Numerous learning and advancement opportunities
• And more

Responsibilities Include:

• Coordinate the front office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Responsible for training and direction of new department team members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Maintain a daily log of all guests' opportunities with corrective action steps.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other managers/supervisors for handling.
• Follow-up on credit opportunities during each shift.
• Other duties as assigned by management.

Key Skills and Experience:

• High school diploma/GED
• Prior related experience
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate's degree/college
• Voice certified
• 3+ years of related experience
• Prior management/supervisory experience

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 team members. They are the talented and brilliant people who deliver memorable experiences for our members and guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

About the Team

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you'll be making people's day every day. Whether you're creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our club members and guests is a special oneyour role on our resort operations team will be essential in making lifetime memories for our guests.

Job Info

• Job Identification 21107
• Job Category Operations
• Posting Date 06/24/2026, 02:24 PM
• Job Schedule Full time
• Locations Paradise Point, a Hilton Grand Vacations Club (On-site)
• Area of Talent Resort Operations
• HR Division HOA and Resorts