Customer Service Associate

RESPONSIBILITIES

Listed responsibilities include but are not limited to:

Respond to customer inquiries via phone, email, and social media channels in a timely and professional manner

Provide product and service information to customers

Resolve customer issues and complaints with empathy and efficiency

Manage and update customer accounts and records

Collaborate with other departments to ensure customer satisfaction

PREFERRED SKILLS & EXPERIENCES

Basic computer skills and familiarity with inventory management software

Excellent communication and interpersonal skills

Positive attitude, team player, and willingness to learn

Prior experience in a warehouse or automotive industry is a plus but not required

QUALIFICATIONS & REQUIREMENTS

High school diploma or equivalent

Ability to lift to 50 pounds and stand/walk for extended periods

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.