Customer service representative

Are you a detail-oriented customer service professional looking to make a meaningful impact? Our client's Customer Experience team is at the heart of their mission, providing top-tier service and support to the clients they serve. We are seeking a proactive, collaborative, and communicative Customer Experience Specialist to join our client's team part-time. In this role, you will serve as a primary contact for customers, accurately processing orders in Oracle NetSuite, resolving inquiries, and ensuring an exceptional experience from start to finish. If you thrive in a supportive environment, possess organizational skills, and love building positive relationships, we would love to hear from you!

salary: $22 - $24 per hour
shift: First
work hours: 8 AM - 12 PM
education: High School

Responsibilities

• Accurately process incoming orders via phone, email, and fax using Oracle NetSuite while cultivating relationships with key accounts.
• Deliver friendly, professional support for product questions, lead times, promotions, and order discrepancies.
• Coordinate returns, replacements, refunds, credit memos, and maintain accurate records of all customer communications.
• Partner with internal teams to fulfill customer requests and share feedback to optimize workflows and improve customer experience.
• High school diploma (or equivalent) with proven customer service experience, communication skills, and proficiency in Microsoft Office.
• Demonstrated attention to detail in administrative or data-entry tasks, with hands-on experience using ERP/CRM systems (Oracle NetSuite strongly preferred).

Skills

• Telephone Etiquette
• Active Listening
• Customer Service
• Call Center Support
• CUSTOMER ORDERS/SALES
• Netsuite

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.