Analista de CustomerOpsRemote:Brasil [Remote]

NG.CASH Customer Experience Role If you want to be part of building the biggest financial solution for Generation Z in Latin America, this is your place. We are looking for people who are out of the ordinary to join the NG.CASH Customer Experience team. We believe that the role of CX is essential for the success of the company and we want people who also believe in this, with a sparkle in their eye and a desire to delight our customers in every interaction. You will be responsible for attending to our customers in support channels and will have the opportunity to actively participate in the evolution of the CX area and NG.CASH itself. Must-Haves: Experience in customer service in written channels and simultaneous attendances; High written communication skill; Ease of relationship and interface with internal teams; Analytical capacity with a focus on results; High level of engagement, enthusiasm, and proactivity. Plus Points: Experience in customer service in fintechs; Experience in companies aimed at Generation Z; Experience with social networks, Reclame Aqui, and app stores like Google Play and App Store. What You Will Find at NG.CASH: An extremely dynamic and flexible environment; A lot of autonomy to assume great responsibilities; Real opportunities for growth and development; A culture based on meritocracy; Space for idea exchange, innovation, and project construction with purpose. By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy. NG Inc.