Finance Card Support Specialist

Now Hiring Finance Card Support Specialist Location: Austin, TX Pay Rate: $16.00 per hour Shift: Monday - Saturday | 9 AM - 6 PM What You'll Need to Succeed Previous call center experience required Experience in financial services or card support preferred Strong problem‑solving and analytical skills with the ability to handle complex issues Proven ability to de‑escalate difficult customer situations Excellent verbal and written communication skills Ability to work independently while knowing when to elevate issues Strong attention to detail and ability to understand complex processes Team‑oriented with a positive, solution‑focused attitude Ability to multitask in a fast‑paced environment and manage competing priorities Comfortable providing real‑time support and guidance to team members Perks On‑time, good weekly pay Medical, Dental, Vision + Life Insurance 401(k) savings potential Employee discounts Your Day, Your Hustle Handle inbound customer inquiries related to card issues via phone, with some email/chat support Act as a subject matter expert (SME) to support agents in real‑time and resolve complex customer concerns Investigate and resolve escalated or high‑impact customer issues with a focus on full resolution Assist with live agent support through internal communication tools Make outbound calls to customers as needed to resolve issues or follow up Manage and respond to complaints from call center staff in a timely and professional manner De‑escalate customer situations and deliver a positive customer experience Equal Opportunity Employer Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E‑Verify employer. #J-18808-Ljbffr Staffmark Group