Datacenter Technician (Washington DC-Baltimore Area)

Position Overview

We are seeking a hands-on Data Center Technician to support the installation, maintenance, troubleshooting, and operation of server and network infrastructure within a mission-critical data center environment.

This role is responsible for maintaining the physical technology infrastructure that supports 24/7 data center operations. The ideal candidate will have experience troubleshooting computer/server hardware, installing and decommissioning equipment, diagnosing basic network connectivity issues, and responding to operational incidents.

Successful candidates will be comfortable working both independently and collaboratively in a fast-paced technical environment. Strong organizational skills, communication, attention to detail, and the ability to quickly prioritize and respond to technical issues are essential.

Key Responsibilities

• Install, configure, maintain, and decommission server and network equipment within the data center.
• Perform server rack installations and related hardware deployment activities.
• Diagnose and repair server hardware and other data center equipment.
• Troubleshoot hardware failures, connectivity issues, and basic network problems.
• Respond to operational incidents affecting service availability and escalate complex issues to senior technical resources or management when appropriate.
• Perform cabling, connectivity, and rack-level troubleshooting.
• Track technical issues and work requests through established ticketing and incident-management systems.
• Take ownership of assigned technical issues and coordinate with other teams as necessary to drive resolution.
• Participate in scheduled maintenance, change-management activities, and on-call support.
• Maintain established service-level expectations through proactive monitoring, issue identification, documentation, and escalation.
• Serve as a technical point of contact for internal teams, engineers, vendors, contractors, and other stakeholders.
• Create and maintain technical documentation, operating procedures, and troubleshooting information.
• Identify recurring operational issues and contribute to process improvements and root-cause resolution.
• Assist with the training and onboarding of new team members.

Technical Environment

Candidates may work with technologies and infrastructure including:

• Enterprise server hardware
• Server racks and related infrastructure
• Network cabling and connectivity
• Network switches and related equipment
• Layer 1 and Layer 2 network troubleshooting
• Hardware diagnostics and component replacement
• Ticketing and incident-management systems
• Data center monitoring tools
• Change-management processes and procedures

Schedule & Travel Requirements

• Ability to work in a 24/7 operating environment.
• Flexibility to work day and night shifts, weekends, and holidays.
• Shifts may exceed eight hours depending on operational requirements.
• Participation in an on-call rotation may be required.
• Ability to travel to or commute between data center locations as business needs require.
• Candidates may temporarily train or work at another facility while their assigned location becomes operational.
• Reliable transportation and a valid driver's license may be required for travel between regional facilities.

Physical Requirements

Candidates must be able to perform the physical requirements associated with a data center environment, with reasonable accommodations where applicable, including:

• Regularly lift and/or move up to 40 pounds independently.
• Participate in team lifts for equipment weighing more than 40 pounds.
• Work in confined, elevated, or otherwise restricted spaces when necessary.
• Regularly bend, lift, stretch, reach, and maneuver equipment.
• Stand and walk for extended periods, potentially eight or more hours per shift.
• Safely climb and descend ladders, stairs, and similar structures.
• Work in environments with elevated noise levels and use appropriate personal protective equipment as required.

Basic Qualifications

• High school diploma or equivalent.
• 1+ years of experience troubleshooting computer/server hardware or related IT infrastructure.
• Working knowledge of computer hardware components and basic networking concepts.
• Ability to diagnose hardware issues and perform component-level replacement or repair.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Strong problem-solving, communication, organizational, and documentation skills.

Preferred Qualifications

• Experience working in a data center, critical infrastructure, or similarly high-availability technical environment.
• Knowledge of network architecture, protocols, and Layer 1/Layer 2 troubleshooting.
• Experience installing, maintaining, troubleshooting, and decommissioning server and network equipment.
• Experience working with ticketing, incident-management, or work-management systems.
• Experience reading and creating technical procedures and operational documentation.
• Associate's degree or technical training in Computer Science, Information Technology, Network Engineering, or a related discipline.

Ideal Candidate

The successful candidate will be a hands-on technical problem solver who is comfortable working in a high-availability, 24/7 environment. This individual should be able to independently troubleshoot hardware and connectivity issues, manage competing priorities, communicate effectively with technical and non-technical stakeholders, and escalate issues appropriately when additional expertise is required.