RETAIL SPECIALIST

Job Description

Job Description

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time  

The Role:  

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel  

A Day in the life: 

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs 

• Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues 

• Demonstrates professional attitude, conduct, and appearance 

• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods 

• Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays 

• Participates in training as needed and required 

• Perform all other associated tasks as assigned by management  

What you’ll need: 

• High School Diploma, or equivalent 

• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service 

• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly 

• Demonstrate excellent communication and organizational skills 

• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure  

• Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission 

• Able to work retail hours at any store location as assigned by management  

And if you have this, even better: 

• Capable of operating TAMS point-of-sale system and cataloging 

• Able to use the adding machine and process cash, check, and credit card transactions 

• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing 

• Be ASE Parts Specialist (automotive) certified 

• Able to work on feet (stand and walk) for an entire assigned work shift 

• Capable of lifting and moving parts and boxes of up to 60 pounds 

• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary 

• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc  

Why NAPA may just be the right place for you: 

• Outstanding health benefits and 401K 

• Stable company with a “family” feel 

• Company Culture that works hard yet takes care of employees 

• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team  

Additional information for you:  

NAPA has great careers for people with all backgrounds and interests So if after reading this, you don’t think that it is the perfect fit for you, check out a few of our cool day in the life career videos from our awesome employees by visiting FayetteParts.com/careers. While on our career site, check out the list of the many other diverse roles we have as well