VP, Operations Automation

Posted Thursday, August 6, 2026 at 5:00 AM What We Need CORPAY is currently looking to hire a Vice President, Operations Automation within our PayForYou division. This position falls under our Corpay Payables line of business and is located in the following areas, Brentwood TN, Richmond VA, or Beaverton OR. In this role, you will accountable for executing and continuously improving the operations automation strategy for Corpay Payables, spanning back-office automation, desktop process automation for live-agent support, and payment automation, including end-to-end operational ownership of the PayForYou payment channel. The Vice President will recommend and execute automation strategy; lead PayForYou portfolio governance, financial performance, operating‑model execution, resiliency, controls, partner performance, adoption, and benefit realization; and elevate material investment, risk, or enterprise‑priority decisions to the Senior Vice President of Operations. The role will lead through direct teams, dedicated automation resources, and strong cross‑functional influence across Operations, Product, Technology, Data, Risk, Finance, and external partners. This leadership role will translate the broader Operations strategy into automation priorities that improve scale, cost‑to‑serve, quality, control effectiveness, associate productivity, client experience, supplier experience, and payment outcomes. The scope includes back‑office work, desktop and workflow automation for live‑agent performance, and payment automation across website, IVR, workflow, and other payment‑enablement channels. You will report directly to Senior Vice President of Operations and regularly collaborate with the team and departments. How We Work As a VP of Operations Automation, you will be expected to work in an office environment. CORPAY will set you up for success by providing: Assigned workspace in the office. Role Responsibilities The responsibilities of the role will include: Operations Automation Strategy and Leadership Recommending the operations automation vision, target operating model, and three‑year roadmap for approval by the Senior Vice President of Operations, and own execution of the approved strategy across Corpay Payables operations. Defining how automation will improve scale, cost‑to‑serve, quality, control effectiveness, associate productivity, client experience, supplier experience, and payment outcomes. Establishing the automation portfolio across three primary domains: back‑office automation, desktop and live‑agent automation, and payment automation. Translating business strategy and operating pain points into automation priorities, capacity plans, measurable outcomes, business cases, and recommendations for executive funding and prioritization decisions. Creating a common automation taxonomy and decision framework covering robotic process automation, workflow orchestration, AI‑assisted work, agentic automation, desktop automation, self‑service, website automation, IVR automation, and payment automation. Ensuring automation plans are aligned with approved operating‑model changes, workforce planning, partner strategy, product roadmaps, and technology architecture. Leading operating governance for the automation portfolio and provide clear executive reporting on value, delivery, risk, resiliency, adoption, and decisions requiring Senior Vice President or cross‑functional approval. Back‑Office Automation Identifying, sizing, prioritizing, and owning automation opportunities across back‑office operations, including high‑volume manual work, reconciliations, exception handling, research, case processing, data entry, quality checks, reporting, and control execution. Redesigning processes before automating them to remove unnecessary steps, handoffs, rework, and failure demand. Owning end‑to‑end business requirements, process standards, controls, acceptance criteria, operational readiness, and post‑launch stabilization for back‑office automations. Partnering with Operations leaders to establish automation pipelines by function, with transparent value estimates, sequencing, dependencies, and accountable business owners. Driving adoption and workforce integration so automation reduces manual effort and creates measurable capacity, quality, and service improvements. Owning lifecycle management including optimization, redesign, pause, replacement, or retirement of underperforming automations. Desktop and Live‑Agent Automation Owning execution of the desktop process automation and live‑agent enablement roadmap across customer, supplier, payment, technical‑support, and operational service teams, aligned with the broader Operations strategy. Deploying guided workflows, knowledge integration, automated research, summarization, next‑best‑action, data prefill, decision support, case creation, after‑call work, and other tools that reduce effort and improve consistency. Ensuring agent‑facing automation is embedded in the associate desktop and operating workflow rather than delivered as disconnected tools. Defining usability, accuracy, compliance, adoption, productivity, and experience standards for live‑agent automation. Partnering with frontline leaders and associates to validate workflow design, identify failure points, and continuously improve automation based on real operating conditions. Owning measurement of adoption, handle‑time impact, first‑contact resolution, quality, error reduction, training reduction, and associate experience. Payment Automation and PayForYou Channel Ownership Owning the PayForYou payment channel as an operational product and service, with accountability for operating‑model execution, priorities, performance, economics, controls, resiliency, and continuous improvement within the approved strategy. Defining and governing what qualifies as a PayForYou no‑touch payment, including eligibility criteria, exception thresholds, required controls, and minimum automation performance standards. Developing and maintaining a formal three‑year PayForYou strategy and roadmap for approval by the Senior Vice President of Operations, supported by near‑term priorities, capacity forecasts, financial outcomes, and resiliency milestones. Developing expansion recommendations for PayForYou across additional client segments, payment types, suppliers, and use cases, including market sizing, prioritization, business cases, and investment recommendations; execute approved expansion plans. Owning the target operating model across website automation, IVR automation, PEGA orchestration, BPO execution, exception handling, controls, reporting, and continuous improvement. Owning the PayForYou automation roadmap, including intake, business cases, sequencing, technical feasibility, delivery milestones, expected benefits, operational readiness, and lifecycle status. Defining requirements, priorities, and acceptance criteria for PEGA and other payment‑automation enhancements; validate outcomes before deployment. Maintaining a complete inventory of payment automations, including owner, use case, payment type, volume, performance, controls, dependencies, resiliency design, and lifecycle status. Identifying, redesigning, pausing, disabling, or retiring low‑value or underperforming payment automations when control, resiliency, accuracy, financial return, or experience thresholds are not met. RMI Strategy and Payment Enablement Leading the RMI program end to end, including strategy recommendations, data requirements, collection processes, information quality, storage standards, governance, and performance measurement, aligned with approved Operations priorities. Designing business processes that collect and maintain the information required to make payments with minimal client or supplier effort and increased no‑touch success. Measuring whether RMI data materially increases payment completion, automation success, and supplier coverage; prioritize corrective action when results fall short. Partnering with Operations, Product, Technology, and Data teams to ensure payment‑enablement information is accessible, reliable, secure, current, and operationally actionable. Automation Portfolio Governance and Delivery Establishing a formal intake and prioritization process for automation opportunities submitted by Operations, Sales, Product, clients, suppliers, partners, and other stakeholders. Defining business‑case standards, control reviews, resiliency requirements, technical‑feasibility criteria, minimum benefit thresholds, and funding recommendations. Creating clear governance from idea through discovery, design, build, testing, deployment, stabilization, benefit realization, and retirement. Recommending portfolio sequencing based on value, strategic importance, delivery capacity, risk, complexity, dependencies, and operational readiness, and implement approved priorities. Ensuring every automation has a named business owner, documented process, measurable baseline, controls, service expectations, fallback plan, and benefit case. Holding delivery teams and partners accountable for milestones, quality, documentation, adoption, and realized business outcomes. Operational and Financial Performance Owning automation financial performance against approved targets, including operating‑expense reduction, capacity creation, revenue protection, payment revenue, cost avoidance, cost‑to‑serve, and return on investment. Owning forecasting for automation volume, adoption, success rates, exception demand, labor capacity, partner capacity, savings, and revenue impact. Establishing service‑level and performance frameworks covering automation success, processing timeliness, accuracy, exception aging, recovery time, availability, adoption, and resiliency. Owning post‑launch benefit realization and confirm that automations deliver projected productivity, no‑touch volume, payment success, savings, revenue, quality, resiliency, and experience improvements. Defining source‑of‑truth data, dashboard requirements, data‑quality expectations, and executive performance visibility. Providing formal operating and executive readouts covering portfolio delivery, financial results, operating outcomes, risks, incidents, adoption, resiliency, and investment recommendations. Exception, Incident, Resiliency, and Control Management Owning the design and performance of exception processes, including failed automation, manual intervention, recovery paths, and recurring‑defect reduction. Owning root‑cause analysis and corrective‑action governance for recurring failures, automation defects, payment exceptions, control breakdowns, and client, supplier, or associate experience issues. Recommending automation resiliency standards for approval and own implementation across fallback paths, continuity requirements, failure‑mode planning, recovery standards, monitoring, and testing. Owning automation incident‑management standards, including severity definitions, escalation paths, impact assessment, recovery coordination, communications, and post‑incident review. Exercising authority to pause or disable automations within established incident and risk protocols when accuracy, control, resiliency, availability, risk, or client‑impact thresholds are breached, with timely escalation of material impacts. Ensuring automation decisions, controls, testing evidence, performance results, and remediation actions are documented and audit ready. Partner and Cross‑Functional Leadership Leading operating governance for automation technology and service partners, including scorecards, issue escalation, service‑improvement plans, resiliency expectations, and accountability; accelerate material commercial or strategic matters to the Senior Vice President of Operations. Partnering deeply with BPO Operations while maintaining clear accountability for automation strategy, business process, requirements, standards, and outcomes. Partner deeply with PEGA, Product, Technology, Data, AI, and engineering teams while recognizing that platform engineering and technical build ownership may remain outside the role. Collaborating with Finance, Risk, Compliance, Legal, Client Operations, Supplier and Payment Operations, Sales, and other stakeholders to drive durable business outcomes. Building and leading a high‑performing automation organization with the right mix of operational product management, process engineering, analytics, program management, controls, and partner‑management capability. Creating accountability across organizational boundaries, resolve operating priorities within delegated authority, and accelerate material conflicts for executive alignment. Client, Supplier, Associate, Risk, and Control Outcomes Owning experience standards for automation, including lower effort, fewer failures, faster resolution, more consistent decisions, and improved transparency. Ensuring automation protects payment accuracy, client commitments, supplier relationships, associate effectiveness, fraud prevention, compliance, and auditability. Balancing speed and scale with sustainable operating practices, controls, resiliency, and sound risk management. Using client, supplier, and associate feedback as direct inputs to automation prioritization and continuous improvement. Qualifications & Skills Bachelor's degree required; advanced degree preferred in Business, Operations, Finance, Technology, Engineering, Product Management, or a related field. 12+ years of progressive leadership experience in operations, automation, payments, fintech, product operations, transformation, or a related field, including experience leading complex, multi‑functional portfolios. Demonstrated leadership of large‑scale automation or transformation portfolios with measurable financial, operational, customer, and control outcomes. Experience leading multiple automation disciplines, including workflow, RPA, AI‑assisted operations, desktop automation, self‑service, and payment automation. Demonstrated success converting automation opportunities into business cases, funded roadmaps, delivery capacity, milestones, adoption plans, and measurable benefits. Strong command of operating‑model design, process engineering, operational product management, forecasting, service‑level management, controls, exception design, and performance analytics. 5+ years leading managers and multi‑disciplinary teams, with demonstrated success influencing senior leaders across functions that do not report directly to the role. Experience with payment automation platforms, workflow orchestration, website and IVR payment processing, associate desktop technologies, and BPO delivery models strongly preferred. Strong senior‑leadership communication skills and the ability to convert complex operational, technical, and financial information into clear recommendations, decisions, and action. Experience in B2B payments, fintech, or high‑volume regulated operations strongly preferred. Ability to work from a Corpay office, hybrid, or remotely based on business needs, with travel up to 20%. Medical, Dental & Vision benefits available the 1 st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company‑wide Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company‑wide contests and prizes About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre‑employment screening conducted by an authorized third‑party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. 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These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job‑related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable. #J-18808-Ljbffr Corpay