Jaguar Land Rover Cape Fear Service Advisor

Service AdvisorAs a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.BenefitsHealth, dental, vision insurance401k matchPaid time offGrowth opportunitiesPaid holidaysClose to the beachCompetitive payEmployee discount programResponsibilitiesMaking appointments, processing repair orders, quotes and invoicesProviding customer support via phone and face-to-face at the dealershipQualifying customer problems and logging them for technicians to reviewEnsuring customer approval for all remedial work to be carried outPromoting our range of vehicle parts and accessoriesInternal coordination of service work to adhere to commitments made to customersEstimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicleQualificationsPrior experience as a service advisor or service writer requiredCandidates MUST possess above-average phone and communication skillsMust bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and servicesExcellent follow-up and follow-through skills to ensure client satisfactionMust have the ability to communicate technical information in non-technical terms to clientsAbility to evolve and adapt to changing business needsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.