Guest Services Specialist

Job Description

Job Description

Guest Services Specialist
Boston, MA
Hours:

• Thursday – Monday: 7:00a – 3:00p
• Wednesday – Sunday: 7:00a – 3:00p

Responsibilities:

• Motivate guests daily to transition quickly out of the shelter into stable housing, including family reunification or community-of-origin relocation
• Partner with Triage, Rapid Re-Housing (RRH), and housing placement teams to accelerate permanent housing matches
• Diffuse high-stress situations using Trauma-Informed Care, Motivational Interviewing, and Critical Incident Debriefing
• Proactively conduct regular wellness checks throughout the facility
• Maintain accurate daily logs, shelter intakes, suspension of services (SOS) records, and HMIS (Homeless Management Information System) data
• Attend mandatory training (CPI, CPI refreshers, Narcan, Trauma-Informed Care) and actively engage in staff meetings and individual supervision
• Report to work during severe weather events and organizational emergencies

Qualifications:

• CPR and First Aid certified
• Minimum one (1) year experience in Human Services field
• Ability to stand for long periods of time
• Ability to stretch, bend, and lift 25 lbs
• Excellent communication skills

Compensation:

• $21.40/hr

...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP