Desk Adjuster

Desk Adjuster Primary Purpose Handles losses and claims valued up to $15,000 for property and casualty insurers through the thorough examination of documents, records, loss reports, and other relevant documentation. Efficiently manages a caseload using technology for efficient claim processing. Essential Functions and Responsibilities Evaluates insurance policies, claims forms, endorsements, carrier instructions, and other records to determine insurance coverage. Conducts thorough investigations, gathers official reports as needed, consults police and hospital records, and inspects physical damage or written estimates for damages based on a conducted inspection to determine extent of company's liability and varying methods of investigation, according to type of insurance. Interviews, telephones, and/or corresponds with claimant and witnesses regarding claim. Estimates cost of repair, replacement, or compensation. Prepares report of findings and negotiates claim settlements by adhering to carrier instructions and obtaining necessary information. Issues settlement checks, files regulatory documents, and handles salvage and subrogation as applicable. Recommends litigation by legal department when settlement cannot be negotiated. Attends litigation hearings and participates in depositions as necessary. Revises case reserves in assigned claims files to cover probable costs. Maintains an expected caseload efficiently. Utilizes technology and automation tools for efficient claim handling. Sends claims exceeding $15,000 gross loss amount to leadership for authority approval. Additional Functions and Responsibilities Performs other duties as assigned. Qualifications Education & Licensing Bachelor’s degree from an accredited college or university preferred. Must obtain IIA-AIC designation within 12 to 18 months in the role. Appropriate state adjuster license is required. Experience Three (3) years of related experience or equivalent combination of education and experience required. Prior experience handling property and casualty claims a plus but not required. Skills & Knowledge Empathetic claims handling demeanor Strong communication, analytical, organizational, and interpersonal skills PC literate, including Microsoft Office products Analytical and interpretive skills Negotiating skills Ability to create and complete comprehensive, accurate and constructive written reports Ability to work in a team environment Ability to meet or exceed Performance Competencies Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. #J-18808-Ljbffr