Director, Technical Account Management (Chicago)

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: .JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLDWelcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What you'll do:As Director of Technical Account Management at NinjaTrader, you will own the vision, structure, and execution of this team. You'll define how NinjaTrader shows up for its most strategic partners, set the bar for what great looks like, and build a Technical Account Management function that builds trust and strong partnerships.You will be hands-on with the team, the partners, and the product. You will manage and develop a team of Technical Account Managers, directly own a portfolio of the most complex and highest-revenue partner relationships, and serve as the executive escalation point for the function. On-call availability as needed is required.In this role you will:Establish and enforce service standards, QBR cadences, partner communication protocols, and escalation frameworks across the teamBuild and maintain a Technical Account Management department that serves partners across all NinjaTrader business unitsServe as executive sponsor and escalation point for NinjaTrader's highest-revenue and highest-complexity partner relationshipsRun executive business reviews (EBRs) with C-level and VP-level stakeholders at key partner organizationsOwn team-level KPIs including Time-to-First-Trade (TTFT), Net Revenue Retention (NRR), partner satisfaction, and SLA performanceEstablish a structured weekly or bi-weekly vendor cadence across the team to surface blockers, align on priorities, and set clear expectationsAggregate product feedback and technical pain points from across the partner portfolio and deliver prioritized, actionable inputs to Product and Engineering leadershipInfluence the product roadmap on behalf of NinjaTrader's most strategic partnersPartner with Engineering and Product to get partner needs scoped, sequenced, and delivered while setting clear, credible expectations back to partners on timelinesChampion enablement content development such as API documentation, partner-facing resources, and onboarding materialsWhat you'll need:8+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, or Technical Program Management in a SaaS, fintech, or market data context3+ years in a people management or team leadership role, with a track record of building and developing high-performing technical teamsProven experience managing complex B2B relationships at the executive level and delivering measurable outcomes across technical and commercial stakeholdersDemonstrated ability to build organizational structure from scratch or in an early-stage environment, including defining roles, setting standards, and hiring to a modelExperience working with APIs & JSONAbility to engage credibly with engineers and architects by understanding integration patterns, diagnosing technical issues, and providing actionable guidanceComfort reviewing technical SOWs, integration specifications, and implementation plansExceptional executive presence with the ability to lead high-stakes partner conversations, de-escalate crises, and represent NinjaTrader at the senior levelCross-functional fluency; equally effective in a room with engineers, product managers, and C-suite executives, with the ability to translate between all threeStrong organizational skills and the ability to manage multiple large accounts and team operations simultaneously in a fast-paced environmentData-driven mindset with experience tracking key metrics, building dashboards and reporting, and using insights to drive team performanceBonus points for:Background in trading platforms, market data systems, or financial services (futures, equities, or derivatives)Experience building or formalizing a Technical Account Management, Customer Success Management, or Solutions Engineering function at a growth-stage companyPrior experience working with or alongside engineering support teamsExperience working with OAuth & WebSocketsCompensation:The salary range for this role will be $165,000.00 - $185,000.00 USD. In addition, this position will also receive an annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.Location:This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.Hybrid:For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:20 additional flex remote days annually5 Company Wide Office-Optional weeks tied to major holidaysOur Core Benefits Include:Generous PTO7 Paid Holidays Annually + 5 Conditional Holidays Annually1 Service Day Annually401k with 3.5% Company MatchPaid Parental Bonding LeaveHealth, Vision, Dental CoverageLife and Disability Insurance Covered 100% by NinjaTraderWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.