Service Administrator

Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Answer multiline phones system, field incoming calls and keep log of messages Greet walk-in traffic, customers vendors, salesmen, etc. Process all incoming and outgoing USPS, FedEx, UPS mail Ensure operation of office equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintain office supplies by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Creates requisitions for inventoried items associated with shop operations, field operations and outside venders. Communicates with customers regarding field service request(s) Communicates with service techs to acquire information needed to perform position duties Gathers and distributes all invoices and credits needing Purchase Order Numbers Responsible for Work Order generation, monitoring, updating, closing and billing. Prior approval by Service Manager required. Responsible for reprinting, separating and distributing Rental, Credit Memo, Work Order Invoices and Cycle Bills. Responsible for creating Damage/ Service quotes, in addition to properly and timely communicating equipment damages to customers Assist in collecting, archiving and maintaining supporting documentation for customer damages Responsible for properly archiving safety meeting, weekly inspection reports and work order documentation Responsible for archiving and maintaining Driver Logs and Vehicle Inspection database Responsible for reconciling shop and field technicians time detail to work orders daily Assist with Service department equipment audits Prepare agendas and presentation material for departmental meetings Communicate with various internal departments to coordinate projects and/or activities and liaise with external parties regarding administrative matters on behalf of the Service Manager Compile spreadsheets, reports and presentations in order to provide basic departmental and company analysis Takes on additional tasks or projects to learn more about the service department and store operations Assist multiple positions when staffing levels are low or operating demands are accelerated Does this position supervise others? No Does a supervisor report to this position? No Education & Experience High School Diploma/GED Proficient in Wynne System and Microsoft Office including: Word and Excel Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures Travel What is the % of business travel for this job? 0% How much international business travel? 0% Does this job require working in multiple states or countries? No The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason. #J-18808-Ljbffr Bottom Line Equipment