Police Dispatcher

Police Dispatcher

The City of Coronado is accepting applications for a Police Dispatcher. The Coronado Police Department provides outstanding law enforcement services to the community of Coronado. Professionalism, integrity, accountability, and respect are the values at the core of our agency. We utilize our philosophy of community-oriented policing to foster relationships and find solutions for problems in our community.

Positions in this class use radio equipment, varied computer programs, and printers in situations requiring incumbents to establish priorities and handle several emergencies simultaneously, and to work with a high level of accuracy. Incumbents work under the general supervision of the Dispatch Supervisor and receive line supervision from the assigned watch commander. Incumbents receive thorough instructions when tasks are initially assigned and after training are expected to perform duties without constant supervision. Incumbents are expected to use established guidelines, precedent, and judgment in resolving dispatch problems and service requests, requesting direction from a supervisor in situations requiring the establishment of or departure from standard operations. Incumbents must use judgment in advising the watch commander of pertinent field problems and service requests. The ideal candidate will be a dynamic customer service-minded individual with strong interpersonal and communication skills. Good judgement, high attention to detail, and the ability to elicit crucial information from distressed callers in a timely manner is essential in the police dispatcher role. Success in this role requires excellent multi-tasking abilities in order to effectively interview callers on emergency 9-1-1 and non-emergency lines while operating the Computer-Aided Dispatch (CAD) system to monitor numerous frequencies and format requests for police, fire, and emergency medical services to the appropriate agencies and departments. Previous experience in emergency services dispatching is highly desirable.

The City of Coronado participates in E-Verify, all new employees are required to submit verification of legal right to work in the United States. The City of Coronado is an equal opportunity employer (EOE). Individuals with disabilities who will require reasonable accommodation in order to participate in any portion of the examination process may voluntarily request the accommodation from the City five working days prior to the requested accommodation. Documentation of the need for the accommodation may be required upon receipt of the request.