Chief Operations Officer

Job Description

Job Description

Summary
Taltran Global has been exclusively retained by a high-growth, private equity-backed hospitality and
distributed gaming operator seeking a VP / SVP of Operations to lead and scale operations through its
next phase of expansion. The title will be determined based on the experience and seniority of the
successful candidate, with significant opportunity for advancement and a clear path to COO as the
organization continues to scale.
Led by an experienced executive team with a strong track record of building and exiting businesses in
the gaming and hospitality sector, the company has rapidly scaled its Illinois footprint from 2 locations
to approximately 50. Today, the business generates approximately $20M in annual revenue and is
executing an aggressive M&A-driven growth strategy, with plans to expand to 150–200+ locations and
$150M–$200M in revenue over time.
Reporting directly to the CEO, this executive will be responsible for building the operational
infrastructure required to support that growth. The mandate is centered on operational value creation
which includes improving unit economics, revenue, margins and efficiency while establishing greater
consistency and standardization across the portfolio.
This is a highly hands-on role for a builder rather than a caretaker. The successful candidate will combine
strategic leadership with a willingness to work directly in the field, solve operational challenges, develop
scalable processes and help shape the organization as it enters its next stage of growth.
Key Responsibilities
• Lead operational performance across a rapidly growing portfolio of hospitality, gaming and
entertainment locations.
• Drive store-level performance and unit economics, identifying opportunities to increase
revenue, improve margins, reduce costs and enhance profitability.
• Assess existing operations and build scalable systems, processes and infrastructure to support
continued growth.
• Develop and implement SOPs, best practices and standardized operating procedures across the
multi-location footprint.
• Create greater operational consistency across acquired locations while maintaining appropriate
differentiation between brands and concepts.
• Lead and develop Regional Managers and location-level leadership, establishing clear
accountability and consistent execution.
• Establish and improve KPIs, dashboards and operational reporting to provide greater visibility
into location-level performance for executive leadership and the Board.
• Support the operational integration of newly acquired locations, identifying opportunities for
post-acquisition optimization and value creation.
Taltran Global is registered in the state Delaware, United States of America. Registered office address; 1013 Centre Road, Suite 403-B,
Wilmington, DE 19805, County of New Castle. All CV’s provided by Taltran Global are done so in good faith and in the strictest of confidence.
Unless explicitly agreed in writing all introductions are subject to our standard terms and conditions of business that can be found on




-and-conditions/ or requested directly via View email address on click.appcast.io
• Partner closely with Finance on budgeting, purchasing, forecasting, cost management and
location-level profitability.
• Partner with HR on recruiting, training, leadership development and building a scalable
employee pipeline.
• Support new location openings, geographic expansion and continued growth through
acquisition.
• Serve as a strategic partner to the CEO, CFO and broader executive team on growth strategy and
organizational development.
Qualifications & Experience
• Bachelor's degree in Business Administration or a related field; MBA is advantageous.
• Significant multi-unit / multi-location operations leadership experience is required.
• Experience within hospitality, restaurants, bars, franchising, entertainment, retail, or a similarly
distributed consumer-facing business.
• Demonstrated success improving unit economics, revenue, margins, costs and operational
efficiency across multiple locations.
• Proven ability to develop and implement SOPs, processes and operational best practices across
a distributed footprint.
• Strong P&L and financial acumen, including budgeting, cost management, profitability analysis
and performance measurement.
• Experience leading multi-site teams, ideally including Regional Managers, District Managers,
General Managers or equivalent field leadership.
• Experience managing large hourly workforces in high-volume operating environments.
• Strong analytical capabilities with experience using KPIs and operational reporting to drive
performance and accountability.
• Hands-on, player-coach leadership style with a willingness to personally diagnose and solve
operational challenges.
• Private equity-backed or other high-growth company experience.
• M&A and post-acquisition operational integration experience.
• Franchise or master franchise experience.
• New location openings and geographic expansion.
• Strong commercial mindset with the ability to balance customer experience, operational
execution and financial performance.
• Comfortable operating in a lean, fast-paced and rapidly scaling environment where processes
and infrastructure are still being built.
• Confident, adaptable and comfortable navigating ambiguity and change.