Head OF Operations

About the job Our mission Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting and rent payment reporting, supported by integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It’s backed by investors such as Starting Line, Clocktower Ventures, Mischief VC, Gilgamesh Ventures, and angels such as William Hockey and Harry Stebbings. Boom has been profiled by Inman, Business Insider, HousingWire, and more. Opportunity Boom is looking for a detail‑oriented, process-driven Leasing Operations Lead to own the end-to‑end applicant experience on behalf of our property management partners. This is a new function at Boom — you’ll be the person who builds it. You’ll manage the full applicant lifecycle: reviewing income documentation, verifying supporting materials, issuing approval and denial guidance, and communicating with applicants through to a final decision. Along the way, you’ll document every step and help us figure out how to do it faster and smarter over time. Who is a good fit: highly organized, comfortable with high-volume applicant workflows, hands‑on experience with income and document verification, and energized by writing the playbook — not just following one. Who is not a good fit: needs a fully built process before getting started, uncomfortable with ambiguity, or not interested in the operational side of leasing. What you’ll do Applicant processing : Manage end-to-end application review across a portfolio of residential properties – document collection, income verification, status communication, and final decision guidance Compliance : Issue approvals, conditional approvals, and denials in accordance with property-specific screening criteria, fair housing regulations, and FCRA requirements, including adverse action notices Partner coordination : Serve as Boom's operational point of contact for property management partners on leasing-related questions, escalations, and move-in coordination Process documentation : Map and document workflows, decision trees, and applicant communication templates that define how this service runs and can be handed off or automated over time Metrics & improvement : Track time-to-decision, document completion rates, and approval/denial ratios — and use that data to identify where things can get better Cross-functional partnership : Collaborate with Boom's product and engineering teams to translate operational learnings into scalable tooling and automation What you’ll need 3+ years of experience in residential leasing, applicant operations, or a closely related property management role Hands‑on experience reviewing income documentation — pay stubs, bank statements, employment letters — and making qualification decisions against defined criteria Working knowledge of fair housing laws, FCRA requirements, and adverse action procedures Strong written communication skills; you'll be writing applicant‑ and partner-facing messages that reflect Boom's brand Highly organized with the ability to manage multiple open applications and partner relationships simultaneously Comfortable operating in a fast-moving startup environment where you're building the process, not inheriting it Experience with property management software (AppFolio, Yardi, Rent Manager, or similar) is a plus Benefits of working at Boom Competitive salary with stock options Full healthcare coverage (health, dental, vision) including 50% coverage for dependents 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) Company-issued laptop/MacBook Company-sponsored training & development Regular off‑sites, retreats, and other company-sponsored events and travel opportunities #J-18808-Ljbffr