Customer Service Representative, Retention Specialist

Job Description

Job Description

Patient Customer Service Specialist

Job Type: Temporary (2-3 Month Assignment)
Pay Rate: $21/hour
Location: On-site (Monday-Thursday, 9:00am-4:00pm)
Start Date: ASAP

Job Overview

Madison Approach Staffing is recruiting for a Patient Customer Service Specialist for our client, a medical equipment company. This role is crucial in maintaining patient relationships and ensuring continuity of care through medical equipment shipping, upgrades, and renewals. The ideal candidate is detail-oriented, professional, and able to manage customer interactions while maintaining accurate records.

Key Responsibilities

• Answer patient phone calls and emails regarding equipment orders, status, and services
• Process new patient accounts and verify insurance coverage
• Coordinate equipment shipping, upgrades, and renewals
• Generate sales orders and prepare delivery documentation
• Resolve patient inquiries and complaints professionally
• Maintain organized patient records and document all interactions
• Support office operations and manage multiple priorities simultaneously

Required Skills & Experience

• 1+ years customer service experience, preferably in healthcare or medical equipment
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy with data entry
• Ability to manage multiple tasks and maintain organized records
• Basic computer proficiency with phone systems and databases
• Professional demeanor with patients and internal teams
• Understanding of HIPAA and patient confidentiality

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Company Description

We don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential.

We staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors.

If you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.

Company Description

We don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential. \r\n\r\nWe staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors. \r\n\r\nIf you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.