Area Coach
KFC
Job Description
Job Description
The Area Restaurant Leader (Area Coach) is responsible for overseeing a group of KFC restaurants, driving operational excellence, financial performance, and people development. This role acts as the direct link between the Director of Operations and store-level management, ensuring consistency in execution, leadership accountability, and team culture.
Key Responsibilities:
- Operational Execution
- Oversee daily operations for assigned restaurants to ensure adherence to KFC standards.
- Verify all units meet expectations in speed with service, cleanliness, food safety, and guest satisfaction.
- Conduct weekly store visits, perform performance evaluations, and provide coaching feedback, provide schedule weekly.
- Leadership Development
- Train and support RGMs in leadership skills, labor control, and effective scheduling.
- Identify future leaders and implement development plans for Shift Supervisors and Assistant Managers.
- Conduct 1:1 meetings with RGMs to review key metrics and individual performance.
- Financial Performance
- Analyze weekly sales, labor, and food cost reports to identify variances.
- Collaborate with RGMs to create action plans that drive profitability and reduce waste.
- Monitor inventory accuracy, ordering practices, and cash handling compliance.
- Guest Experience & Brand Compliance
- Ensure all restaurants are ROCC-ready at all times.
- Validate checklists, training logs, and brand certification completion.
- Follow up on inspection results and ensure corrective action is taken within deadlines.
- Accountability & Communication
- Confirm RGM schedules weekly and validate proper labor deployment.
- Escalate major issues or violations to the Director of Operations.
- Support company initiatives such as promotions, training rollouts, and safety campaigns.
- Ensure compliance with labor laws, HR policies, and brand certification standards.
- Reporting
- Submit weekly performance summaries for all assigned stores.
- Maintain and track corrective actions, training completions, and certification timelines.
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